Job Description

Description of Work

Salary Range: $14.18 to $19.86 hourly DOQ/E

The Town of Castle Rock\'s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock\'s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Position Overview:
The Town of Castle Rock has outstanding opportunities for Front Desk Attendants in our Parks and Recreation department to work to work at the Miller Activity Center or the Recreation Center. These positions provide exceptional customer service to the public utilizing the MAC or Recreation Center. They will perform duties in a manner consistent with the stated values of the organization.

This position will remain open continuously until filled.

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The Town of Castle Rock is an equal opportunity employer.

Essential Duties and Responsibilities

• Greets patrons utilizing or visiting the Recreation Center
• Accepts fees for facility use. Registers participants and collects fees for programs and activities including childcare punch cards, private fitness and swim cards. Provides, checks and renews membership and resident id cards; takes pictures for cards
• Makes change for customers and accounts for cash register proceeds
• Provides customer service by responding to basic patron concerns and issues; providing information regarding the recreation facility, programs offered, and schedules in person and via phone; and answering the phone and responding to questions or transferring the call to an appropriate staff member
• Maintains towel supply; washes, dries and stores towels
• Assists with opening and closing the Recreation Center
• Maintains the cleanliness of the entry and lobby area
• Replaces Recreation Center forms and brochures
• Performs other duties as assigned or required

Minimum Qualifications

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: High School Diploma or GED

Experience: Six (6) months experience in a public setting providing customer service

Licenses and/or Certifications Required: A CPR and First Aid Certificate is required, or ability to attain within 30 days and can be obtained through the Recreation department

Knowledge, Skills, and Abilities:

• Knowledge of Parks and Recreation Department policies and procedures
• Knowledge of the Recreation Center\'s programs and activities
• Skill in communicating effectively in person and over telephone
• Ability to establish and maintain effective working relationships with patrons and coworkers
• Ability to exercise consistent tact and courtesy in frequent public contact
• Ability to handle diverse tasks while maintaining attention to detail for accuracy
• Skill in operating a computer keyboard and ability to learn specific Recreation Center application

Must satisfactorily complete a criminal background check prior to commencing employment.

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