Job Description

Hotel:

Springfield University Plaza
Director of Events
Full time
Profile:
Telecommute: No
Bonus Eligible: Yes
Direct Reports: Yes
Reports To: Director, Sales & Events
Equipment: Laptop or Desktop Computer
Primary Purpose:
The primary purpose of the Director of Events is to achieve the budgeted banquet/catering revenue for the hotel and full cycle catering sales and operational leadership through (1) maximizing banquet and catering opportunities consistent with the property\'s business plan; and (2) effectively detailing and servicing assigned groups and local events.
Work Performed:
The Director of Events will be tasked with the following duties, responsibilities, and assignments:

• Responsible for achieving Total Catering Revenue budget.
• Responsible for selling, contracting, and closing on catering and social business opportunities to achieve individual and team productivity goals.
• Direct the catering sales and event services efforts to maximize revenue with a working knowledge of food & beverage compositions and an understanding of kitchen and banquet service procedures.
• Conduct hotel tours and entertain assigned client contacts in accordance with the company and property policies.
• Directly supervise all hotel Catering Sales (CS) and Sales & Event Service Managers (SESM) associates. Carry out supervisory responsibilities in accordance with the brand and management company\'s policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, assisting, and directing activities; evaluating performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.
• Conduct or attend the required company standard meetings, including but not limited to stand-up meetings, business review meetings, daily/weekly Banquet Event Order meetings, conduct/lead scheduled pre/post-convention meetings, weekly one-on-one with each CM and SESM, and weekly staff meeting.
• Implements the brand\'s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
• Maintain a collaborative working relationship with the Director, Sales & Events (DSE), General Manager (GM), Food & Beverage, Chef, and Banquet Manager.
• Ensure quality standards are met in customer service and satisfaction.
• Ensure systems are established and in place to respond to customer needs within a defined response period. Examples include telephone inquiries, bids, proposals, confirmation of bookings, thank you letters, follow up letters, outside calls, etc.
• Maintain a file and trace system to ensure all sales call activity is defined, recorded, traced, and updated in the hotel\'s sales and catering system (CI/TY, Delphi.fdc) in an organized manner.
• Review daily, weekly, monthly, and quarterly results of all activities completed by the catering and sales and event services managers. Ensure all traces are completed and retraced where appropriate.
• Ensure the understanding and implementation of Brand services initiatives, tools, and resources.
• Aggressively pursue all appropriate opportunities within assigned segment including Civic Association Events, Trade Events, Industry Vendor Relationships, etc.
• Contribute to the research and development of the annual strategic banquet/catering budget.
• Generate the monthly banquet and catering forecasts and once approved by the DSE, the Director of Events will input the forecast details into ProfitSage on a timely basis in accordance with corporate timelines.
• Understand month end reports, interpret market conditions, trends, and the property\'s competition.
• Perform other services and duties as requested by the DSE and GM. May be called upon to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
• Present a professional image to project a positive, polished appearance to staff, potential guests, and clients.
• Possess a working knowledge of and follow all Atrium Standard Operating Procedures (SOP)

Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
At least five (5) years of hotel or industry related experience
Preferred Prior Experience:
A minimum of five (5) years of hotel catering sales and event servicing experience
Required Education:
Preferred Bachelor\'s Degree in Business Administration, Hotel Restaurant, or related field.
Preferred Education:
Minimum of five years hotel catering sales and event services experience, culinary related field, or the equivalent amount of managerial industry experience.
Required Technology:
Demonstrated experience with industry specific sales programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs)
Preferred Technology:
Working knowledge of ProfitSword forecasting
Travel:
Less than 20% travel requirement.
Must possess a valid driver\'s license and reliable transportation and the ability to be available at off property meetings and
events with minimal notice.
Physical:
Up to 8+ hours sitting at a desk and computer work
Other:
Excellent written and oral communication skills.
University Plaza & Expo Center is in the Beautiful Lake of the Ozarks in Springfield Missouri. University Plaza is Courtyard is located 3 hours to Kansas City, Missouri, 3 1/2 hours to St. Louis, Missouri and 1 hour to Branson MO. Branson is a small tourist town but is considered the next "Nashville" vibe. With local attractions from Silver Dollar City, Dixie Stampede to include numerous amusement parks and museums, there is plenty of stuff to occupy your free time. University Plaza has 267 rooms, 4 Convention Centers, 7 Grand Ballrooms and the Expo Center is 112,000 SQ. FT. space that houses entertainment shows, sporting events, and concerts. We offer vacation, sick time, paid holidays, tuition reimbursement, medical, dental, vision, insurance, daily pay, yearly merit increases to include employee of the month.
Competencies:
(38) ORGANIZATIONAL AGILITY
Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
(37) NEGOTIATING
Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
(15) CUSTOMER FOCUS
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

When you\'re an Atrium Associate, you\'re a part of a crucial workforce providing the ultimate \'Home Away From Home\' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohibe la discriminacion y el acoso de cualquier tipo sin distincion de raza, color, religion, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientacion sexual, genero de identidad o expresion, o cualquier otra caracteristica protegida por las leyes federales, estatales o locales. Esta politica se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratacion, la colocacion, la promocion, la terminacion, el despido, el retiro, la transferencia, las licencias, la compensacion y la capacitacion.
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Springfield University Plaza