Job Description

Job Summary

Are you looking for career opportunities that provide top-notch benefits including paid vacation and sick leave, parental leave, outstanding health, vision, and dental insurance, a free health clinic for you and your dependents, a generous retirement plan, and much more? then bring your talents to Travis County!

The Constable Communcations Specialist is under general supervision, operates Telecommunications equipment used in receiving, evaluating, sending and relaying information in response to emergency and non-emergency calls.

Distinguishing Characteristics:

This classification is within the Public Safety/Emergency Management job family and provides telecommunications dispatch services to any/all of the Constable Offices as needed. This job is distinguished from other Telecommunications jobs within the County in that the duties are specialized within the Constables\' Offices. May be required to work on rotating shifts, including weekends and holidays. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency and non-emergency calls.
• Refers emergency fire and EMS calls by communicating with other agencies via Computer Aided Dispatch (CAD) or verbally over telephone and radio equipment.
• Maintains contact with supporting agencies during critical incidents and updates dispatch card with information pertaining to the event. Keeps calm and focused. Controls radio and telephone conversations to quickly and accurately obtain necessary information.
• Operates a radio system in accordance with FCC rules and regulations.
• Dispatches units to various emergency and non-emergency events.
• Coordinates, performs and controls communication of multiple critical incidents and multiple simultaneous tasks on demand.
• Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC and TCIC. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases.
• Uses laws, rules, regulations, policies and procedures for ensuring proper response to critical incidents and inquiry.
• May interpret maps and other legal location description documents.
• Processes information and data in accordance with Constable Pct. 2 policies and legal requirements.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:
High School diploma or G.E.D. AND one (1) year of telecommunications experience or equivalent, including one (1) year of computer experience;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
None required

Preferred:
Valid Texas Driver\'s License.

Knowledge, Skills, and Abilities:

Knowledge of:

• 9-1-1 concepts and equipment functions.
• Federal, State, Local and County communications laws, rules, regulations and guidelines.
• Law enforcement computer databases and telecommunications networks.
• Basic telephone courtesy and functional knowledge.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages

Skill in:

• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication

Ability to:

• Gain working knowledge of the physical County geography layout.
• Communicate clearly, concisely and with professional tact both verbally and in writing.
• Perform on demand, in a highly stressful environment, while maintaining a professional manner.
• Perform multiple-simultaneous tasks on demand.
• React and remain calm under stress and make quick and calm decisions in emergency situations.
• Understand and carry out verbal and written directions/instructions.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 20-40 pounds and pushing/pulling with force up to 20-40 pounds, occasionally. Subject to constant sitting, reaching, talking, audition, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the communication center. Work requires 24-hours/7-days a week.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: 8 AM - 5 PM; Monday through Friday.

Location: CTECC 5010 Old Manor Rd. Austin, TX 78723

Department: Constable 2

Criminal Background Check, TCOLE, Credit Check, Drug Test, Driving Record, Psychological Exam, Education, and Employment History Check Required.

Benefits
Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2023 Travis County Benefit Guide

In this valuable you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union
Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation
Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit
Employees may sign up for direct bank deposit.

Employee Assistance Program
Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations
Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic
Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays
An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Longevity
Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

Parking
A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays
Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:

January - March

3 personal holidays

April - June

2 personal holidays
July - September

1 personal holiday

October - December

None
New employees are eligible to take personal holidays after 90 days of employment.

Retirement
Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Matching of two hundred twenty-five (225%) and a seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave
Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave
Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund
Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation
Based on years of county service, regular, full-time employees earn vacation time at the following rates:

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period
Part-time employees earn vacation leave on a pro-rated basis.

Workers\' Compensation
The county provides all employees workers\' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.

Travis County