Job Description

Communications Support Specialist - Board of Education, 8hrs, Ad Closes 4/27/23
MCPS Official SUMMARY DESCRIPTION:
Under the general direction of Board of Education leadership staff, supports the work of the office toward community support and engagement; including work with the Ombudsperson to manage daily interactions with internal and external constituents, partners and the public; responds to constituent inquiries; coordinates initial contact and responses to parties regarding Board appeals; coordinates and provides support of public testimony for Board meetings and hearings; assists with outreach, planning and support of community meetings; supports the implementation of communication and engagement strategies by writing, editing, reviewing, modifying materials, correspondence and publications, and by maintaining content including web pages, newsletters, social media messaging. Applies artistic judgment and skill in preparing communication materials. The work of this class involves considerable contact with staff and stakeholders by answering questions and assisting with problems, and providing timely, accurate, professional telephone and e-mail responses. Provides innovative and effective approaches to improve service to customers, constituents, stakeholders and the community.

CERTIFICATE LICENSE:
None


KNOWLEDGE, SKILLS, and ABILITIES:
Ability to handle multiple projects, react quickly to communication needs and provide innovative and effective approaches to improve service to customers. Working knowledge and understanding of English grammar and composition. Working knowledge of school organizational communications. Excellent interpersonal, human relations, oral and written communication skills required. Ability to develop simple, user-friendly forms; training materials; and communication tools that enable the dissemination of messages across a large organization. Ability to perform, without direct supervision, continuing assignments to meet the office\xc2\xbfs communication needs and provide innovative and effective approaches to improve service to customers. Ability to use resourcefulness and tact, recognizing established precedents and practices, when making decision and solving problems. Knowledge of managing multiple electronic databases and webpages. Thorough knowledge of the Microsoft Office Suite, FileMaker Pro, and Visio. Excellent interpersonal and communications skills. Must be able to assist in training BOE staff and others in the use of communication materials that are computer-based. Must have a thorough knowledge of MCPS procedures, organization, functions, and programs and use sound judgment and professionalism when interacting with MCPS staff, Board members stakeholders, and the public Knowledge of the seven core competencies of the Supporting Services Professional Growth System (SSPGS).

EDUCATION, TRAINING, and EXPERIENCE:
Minimum Associates degree required. Completion of college coursework in education, family studies, counseling, social work, or communications desirable. Minimum of five years of progressively more responsible experience in a professional office or education-related setting, three of which shall have been in communications, publishing, social media platforms or administrative and web support. Experience in the creation and development of a variety of visual materials preferred. Training and experience in software applications, or other web-site creation and editing software. Experience developing/updating web pages. Other combinations of applicable education, training, and experience equivalent to a Associates degree, which provide the knowledge, skills, and abilities necessary to perform effectively in the position, may be considered.

Job: Multimedia Job Grade: 18 Optimal Qualified Organization: Offices Primary Location: Rockville Schedule: Full-time | 1.000 (80 hours bi-weekly) Working Months: 12 Shift: Day Job Job Posting: Apr 18, 2023, 3:46:26 PM - Apr 27, 2023, 10:59:00 PM