Job Description

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Serve as the Concessions & Revenue (C&R) Customer Support Specialist, assisting customers and helping manage the information we provide to customers through websites, brochures, outreach, etc.

Human Resource Contact: / 307-777-7010

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Help Desk: Serve as the customer service specialist for C&R, assisting internal and external customers with issues related to the Reservations & Fees Program. External customer service duties include: assisting customers with reservation issues, refund requests, reservation account assistance, receiving and addressing complaints, and monitoring the Wyo Parks email account. Internal customer service duties include: assisting staff with basic reservation system or fee program issues, entering and monitoring support tickets with the reservation system, managing user account changes, editing reservation campsite closures, setting up new campsites in the system, and setting up alerts/email blasts/etc.
• Keep the C&R manager informed of complaints, system issues, etc.
• Reservations & Fees Program: Assist C&R manager with the Reservations & Fees Program, monitor 14-day violators/no-shows and apply cancellations/notifications/penalties, audit parks fee reports, complete data entry for parks fee reports, collect and prepare fee modification requests, and other duties as assigned.
• Serve as C&R\'s eyes on information related to C&R programs. Ensure information meets the needs of customers in areas such as websites, Facebook, brochures, press releases, mass emails, marketing, etc.
• Serve as the backup in answering the main phone line and in assisting walk-in customers.

Qualifications

PREFERENCES:

Preference may be given to applicants with 1 - 2 years of experience as an office support specialist or administrative assistant with customer service and conflict resolution experience.

KNOWLEDGE:

• Knowledge of investigating non-compliance issues
• Knowledge of project management
• Strong writing skills

MINIMUM QUALIFICATIONS:

Education:

Associate\'s Degree (typically in Business)

Experience:
0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

OR

Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-exempt
• Wyoming State Parks and Cultural Resources is an Equal Employment Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.

Supplemental Information

024-State Parks & Cultural Resources - Division of State Parks, Historic Sites, Trails, and Outdoor Recreation

Click to view the State of Wyoming Classification and Pay Structure.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces and clean air, great recreational opportunities, and no State income tax to mention a few! In addition, the State of Wyoming offers State employees a very generous benefits package. Please for more information on the State of Wyoming employee benefits*.

For additional information on living in the state of Wyoming please .

State of Wyoming