Job Description

Communication Specialist Description: At Nexbillpay, the Communication Specialist is responsible for providing exceptional support while handling questions, comments, and complaints to new and existing customers nationwide. This position will include answering incoming call requests, troubleshooting applications and user problems, logging service tickets, and documenting service requests in a web-based ticket system. The Communication Specialists\xe2\x80\x99 ultimate goal is to provide positive customer experiences by enhancing relationships between Nexbillpay and our bill payment software. Responsibilities: \xc2\xb7 Provides telephone support to end-users on customer portal registration, customer portal functionality and payment processing related issues. \xc2\xb7 Opens, tracks, and promotes end-user satisfaction, user activities and pending support tickets. \xc2\xb7 Works with upper-level technical support on escalation points to resolve technical issues. \xc2\xb7 Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging. \xc2\xb7 Follows up with existing tickets/inquiries, as appropriate. \xc2\xb7 Accurately classifies and records details of inquiries into a web-based ticketing system. \xc2\xb7 Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded. Minimum Must Have Qualities: \xc2\xb7 Associate\xe2\x80\x99s degree in related field. \xc2\xb7 Equivalent combination of education and experience. \xc2\xb7 One (1) year of customer service experience. \xc2\xb7 Strong team player attitude. \xc2\xb7 Willingness to learn, help, cooperate, and collaborate. \xc2\xb7 Strong written and verbal communication skills. \xc2\xb7 Ability to multitask, learn quickly and independently. \xc2\xb7 Passionate about helping people and resolving issues. \xc2\xb7 Show good problem-solving skills and take ownership/accountability of ticketed issues. Preferred Computer Application Experience (Not a Requirement) \xc2\xb7\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xafWeb \xe2\x80\x93 Based Ticketing System \xc2\xb7\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xafFilezilla (FTP Application) \xc2\xb7\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xaf\xe2\x80\xafBasic Microsoft Office Suite and Basic Windows Functionality \xc2\xb7 Job Type: Full Time \xc2\xb7 Pay: $19.00 per hour Work Location: \xc2\xb7 Birmingham Benefits: \xc2\xb7 Health insurance \xc2\xb7 Dental insurance \xc2\xb7 Vision insurance \xc2\xb7 Paid time off \xc2\xb7 Paid Holidays \xc2\xb7 401- (k) \xc2\xb7 401 (k) Profit Sharing Schedule: \xc2\xb7 8:00-5:00 M-F Company Description Nexbillpay is a complete, trusted, and proven payment and notification platform designed to address the unique business needs of all size utilities while at the same time offering security, flexibility, and optimal value. Our integrated\xe2\x80\xafplatform\xe2\x80\xaftaps into the power of any utility billing solution by offering a branded customer portal with simple account creation, linked accounts, detailed payment history, account verification, usage/consumption, bill amount and payment amount graphs, preferred payment storage options, one time/auto-pay options, SMS automated payment notifications/reminders, and built in e-billing options. Nexbillpay was designed to help rural water, gas, and electric companies who are looking for an affordable and dependable\xe2\x80\xafpayment solution system\xe2\x80\xafto fit their unique needs. Our mission is to provide successful and streamlined communications between software partners and utility providers and their customers through integrated software and\xe2\x80\xaftechnology. Job Type: Full-time Pay: $19.00 - $20.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Birmingham, AL 35209: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person