Job Description

Job Title: Collections Specialist

Location:

New Castle, DE, 19720

Job Type:

Full Time

What//'s in it for you?

Tremendous career advancement opportunities Fitness center/gym subsidies & fitness trackers Health and wellness programs 401(k) with company match Employee stock purchase plan Basic life insurance coverage Very generous PTO + 14 paid holidays PTO for volunteer work you//'re passionate about Comprehensive benefits package with dental & vision Pet insurance Flexible spending accounts 12 weeks of 100% PTO for new parents (birth/adoption) Tuition reimbursement

Key Responsibilities

Manage a portfolio of delinquent accounts. Contact debtors via phone, email, and written correspondence to discuss payment options. Negotiate payment arrangements while following client standards and federal regulations. Document all collection activities and debtor communications accurately. Provide outstanding customer service by addressing debtor inquiries and concerns. Use skip tracing tools to locate hard-to-reach debtors.

Qualifications

Strong negotiation, persuasion, and conflict-resolution skills. Excellent verbal/written communication and active listening skills. Ability to remain professional during difficult conversations. Detail-oriented with solid organizational/time management skills. Reliable and flexible to work days, evenings, or weekends. Basic computing skills (MS Office, CRM, collections software). High school diploma or equivalent (some college preferred). 0-1 years of experience in collections or customer service, ideally in finance/credit. Familiarity with debt collection laws and compliance requirements. * Must be able to obtain required collection license upon placement.