Job Description

The Collections Specialist is responsible for managing the company's accounts receivable portfolio by contacting customers, securing payments, resolving billing issues, and maintaining accurate financial records. This role is critical in ensuring healthy cash flow and minimizing financial risk while upholding DGM's standards of professionalism and customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection activities. Initiate outbound contact with customers by phone and email to follow up on overdue invoices and secure timely payments. Negotiate payment arrangements when necessary while maintaining positive customer relationships. Investigate and resolve payment discrepancies in collaboration with the Billing team, Sales, and Operations. Accurately record collection efforts, communications, and payment agreements in the accounting system. Escalate delinquent accounts to management when additional action may be required (e.g., service holds, credit review, or third-party agencies). Prepare periodic reports summarizing collection activity, outstanding balances, and progress toward collection goals. Partner with the Accounting team to ensure customer accounts are properly reconciled and payments are applied correctly. Contribute to month-end and year-end closing processes by providing updated accounts receivable and collections data. Assist in developing and implementing process improvements to reduce aging balances and improve collections efficiency. Maintain compliance with company credit policies, accounting procedures, and applicable regulations Perform other duties as assigned by the supervisor/manager.

QUALIFICATIONS AND EDUCTION REQUIREMENTS

Associate's Degree in Accounting, Finance, or Business Administration; OR equivalent work experience in collections or accounts receivable. Minimum of 2 years of collections or accounts receivable experience in a corporate or service-oriented environment. Knowledge of collection techniques, payment negotiation, and credit/account management practices. Proficiency in Microsoft Excel (spreadsheets, aging reports, and reconciliations) required. Experience with ERP/accounting software (Sage or similar systems) preferred. Solid understanding of collections practices, credit policies, and regulatory compliance. Ability to learn and apply company-specific collections processes, systems, and reporting tools. Must be able to work extended hours during the week of closing including weekends as needed.

KNOWLEDGE SKILLS AND ABILITIES

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Ability to handle high daily call and email volumes while maintaining professionalism and customer service focus. Strong analytical and listening skills; able to research account discrepancies and recommend solutions effectively. Skilled in managing multiple priorities and projects simultaneously, with the ability to meet strict deadlines. Able to establish and maintain effective working relationships with internal teams (Sales, Operations, Accounting) and external customers. Understanding of and ability to maintain the confidentiality of all company and customer information. Proficiency with Microsoft Office Suite; ability to learn and apply company-specific accounting and reporting systems. Self-motivated, detail-oriented, and able to work independently while contributing to a team environment; takes ownership of tasks and follows through to resolution. Demonstrates resilience in high-pressure situations, provides accurate time estimates for tasks, and adapts to changing priorities as needed

DIRECT REPORTS

This position has no direct reports

WORK ENVIRONMENT AND SAFETY EXPECTATIONS

Responsible for maintaining a clean, organized, and safe workspace in compliance with company housekeeping and safety standards. Must follow all written work instructions and adhere to company safety protocols at all times. Expected to promptly escalate any safety or quality concerns to management or the QHSE department. Required to wear personal protective equipment (PPE) if entering warehouse or operational areas. Must be able to navigate office and warehouse areas safely and efficiently. Ability to work in a fast-paced, deadline-driven accounting and collections environment. Work is performed primarily in a climate-controlled indoor setting, including cubicle, open, or private office environments with heating and air conditioning. Occasional temperature fluctuations may occur near entryways, warehouses, or production areas. May be exposed to low levels of noise, dust, and prolonged artificial lighting. Ambient conditions may be encountered when passing through or working near adjacent warehouse or operational areas.

PHYSICAL REQUIREMENTS

Ability to sit for extended periods while working on a computer. Frequent use of hands and fingers for typing, data entry, and handling documents. Manual dexterity to effectively operate a personal computer, calculator, and other office equipment. Occasional standing, walking, bending, or reaching within the office or warehouse environment. Ability to lift and carry up to 10 lbs occasionally (e.g., files, office supplies, small packages). Sufficient visual acuity to read computer screens, documents, and spreadsheets. Ability to hear and speak clearly in person, over the phone, and during virtual meetings. May occasionally be required to walk through warehouse or operational areas.

WORK SCHEDULE

Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, overtime, or adjusted hours as needed to meet operational demands

Additional Notes

The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

Equal Opportunity Employer

DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.