Job Description

Job Summary:

The Client Support Specialist at Reader Precision Solutions is responsible for providing foundational support to ensure a positive client experience. This role serves as the first point of contact for client inquiries, processes routine purchase orders, and maintains effective communication between clients and internal teams. By handling basic client interactions and ensuring accurate order management, the Client Support Specialist plays a critical role in building strong client relationships and supporting the overall success of the Client Relations team in a high-tech, precision-focused environment.

Essential Duties & Responsibilities include but are not limited to:

Client Communication:

+ Respond promptly and professionally to basic client inquiries via email and telephone.
+ Maintain clear and effective communication with clients to address their immediate needs or concerns.
+ Route complex client calls or inquiries to appropriate team members for resolution.

Order Management:

+ Process routine purchase orders (P.O.s) with precision, ensuring timely entry into the system.
+ Monitor the progress of client orders and shipments, coordinating with internal teams to align with client expectations.
+ Provide order updates to clients under the guidance of higher-tier team members.

Relationship Building:

+ Proactively engage with clients to check the status of orders and provide follow-ups on their inquiries.
+ Foster positive relationships by demonstrating reliability, responsiveness, and professionalism.

Learning & Development:

+ Shadow experienced Client Relations team members to gain a deeper understanding of the company's products, services, and internal processes.
+ Participate in regular training programs to develop skills in the Enterprise Resource Planning (ERP) systems, product knowledge, and client communication.
+ Collaborate with internal teams to understand workflows, enabling more effective client support.

Administrative Support:

+ Maintain a well-structured email system, including organizing client communications into designated folders or categories to ensure quick and efficient access to important information.
+ Assist with preparing client-related reports and documentation as needed.

Skills & Qualifications:

High school diploma or equivalent is required. Post-secondary education or relevant coursework is a plus. Strong organizational and communication skills, with an ability to multitask in a fast-paced environment. High attention to detail and a commitment to accuracy in order processing and communication. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Familiarity with ERP systems is preferred, though training will be provided if necessary. A positive attitude with an eagerness to learn and grow within the role. Demonstrated reliability and professionalism in client interactions. A team-oriented mindset with the ability to collaborate effectively across departments.

Work Schedule:

The position is full-time, non-exempt (hourly), and requires approximately 40 hours per week. The core schedule for this position will be 7:00am - 3:30pm.

Opportunities for Growth:

This entry-level position is designed to build the foundational skills necessary for advancement within the Client Relations team. Successful Client Support Specialists may have opportunities to move into Tier 2 or Tier 3 roles, which involve increased responsibilities such as handling complex client needs, managing key accounts, coordinating re-quotes of existing work and contributing to strategic client relationship initiatives.

Benefits & perks of joining the Reader Precision Solutions team include:

RPS team members enjoy a challenging & fast-paced work environment in a high-tech manufacturing facility named one of the

TOP WORKPLACES

by the Milwaukee Journal Sentinel

THREE YEARS IN A ROW (2022, 2023 & 2024) and the 35th Annual Wisconsin Manufacturer of the Year

. Our work environment is extremely clean, well lit, organized (5S), & climate-controlled. In addition, our team thrives in a supportive culture that provides engaged leadership, ongoing recognition for performance results, and a great benefits package.

Competitive wages (paid weekly on Thursday's) 8% of base pay shift differential (2nd & 3rd shift) Benefits begin the month following 30 days of employment: health insurance with points based, holistic wellness program, dental, life, & disability insurance Partnership with a near site local clinic for

FREE

health services including primary & preventative care, walk in visits, labs, prescriptions, etc. FREE vision insurance! 401(k) retirement savings plan with up to 4.5% company match (immediately vested!) Vacation accrual starts upon hire - accrue up to 2.5 weeks in first year! 9 paid holidays with up to two discretionary holidays each year Education assistance up to $5,250 annually (after 12 months of service) Professional development opportunities - internal & external (cross-departmental training, PMPA conferences, IMTS-Chicago, local technical colleges/universities, & more...) Career advancement - ongoing training & mentoring with opportunity to grow your skills Performance bonus - potential to receive a discretionary year-end bonus based on individual and group performance Company paid Short-Term Disability policy Company events - team lunches, summer picnic event, holiday party Company zoo pass to Milwaukee County Zoo Voluntary pet insurance Holistic wellness program - earn up to $700 in incentives through points accumulation for accomplishing a variety of wellness activities. Also offered by the Company are employer paid onsite flu shots, biometric screenings, free health coaching & MUCH more! Employer paid life insurance - $50,000 policy with options for voluntary life up to $400,000 benefit maximum Financial planning resources & onsite financial wellness workshops Employer subsidized work shoes & safety glasses program Reader Precision Solutions branded attire - $100 annual allowance Employee Referral bonus - $1,000 Satisfying work...leaving work at the end of the day knowing that the GREAT work you do is meaningful and appreciated by the Company, our clients, and end users who benefit from the high-quality components we manufacture for them!

With the right mix of drive, commitment to excellence, & consistent performance, you will have the opportunity to further develop your skills in different areas with increasing responsibilities & rewards!

Reader Precision Solutions Four Pillars:

Innovation, Empowerment, Integrity & Respect

Innovation- we apply creative solutions to exceed expectations internally and externally. We deliver creative solutions by pursuing continuous improvement, challenging the limits of conventional thinking to drive positive change, and engaging our clients to achieve synergy.

Empowerment- we equip our employees to succeed. We nurture success by setting realistic goals and standards; with accountability and regular performance feedback, providing training opportunities for growth and learning and offering employees a safe and modern work environment.

Integrity- our reputation is everything. We preserve and enhance our reputation by operating with the highest ethical standards, focusing on client needs, and contributing positively to our community and environment.

Respect*- we act with honor in all our interactions. In our interactions, we accept and value individual differences, work together with a positive attitude and promote open and honest communication in a team-based environment.

Physical/Environmental Demands:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

The incumbent typically works in an office environment. In the office, the incumbent will utilize a computer, telephone, and other office equipment as needed to perform assigned duties. The noise level in the office is typical of an office. This role may encounter frequent interruptions throughout the workday. This role may regularly require the incumbent to sit, talk, or listen; frequently required to use repetitive hand motion, fine motor skills, and stand, walk, reach, and/or bend. May occasionally lift up to 25 pounds.

Reader Precision Solutions is a premier contract manufacturer of precision machined components, delivering high-quality, mission-critical solutions across a wide range of industries and applications. With decades of expertise, Reader Precision operates under a comprehensive turnkey manufacturing model, offering end-to-end control from early supplier involvement and engineering collaboration to full-scale production, precision finishing, and logistics management.


This integrated approach ensures exceptional quality, reliability, and responsiveness for clients in the military & weapons systems, dental & healthcare, defense & tactical, flow control, and specialty markets. Reader Precision Solutions proudly serves a diverse customer base across North America and Europe.


To discover why Reader Precision Solutions is the first choice for our partners, and an employer of choice, visit our website: https://readerprecision.com.

Reader Precision Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.