Job Description

JPMorgan Chase is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. The firm serves millions of customers in the U.S. and many of the world\'s most prominent corporate, institutional and government clients.

Our Consumer & Community Banking organization is dedicated to serving nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. As part of the group, you will support the deliv ery of award-winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. You will be empowered to contribute to the development and delivery of cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients. Our mission is to create engaged, lifelong relationships with current and future customers and we put our customers at the heart of everything we do.

The Secure Channels team is responsible for the authenticated experience for Chase customers across all lines of business, as well as creating the design system and other product and technical frameworks that support development across Consumer products. The team is looking for a Business Operations Manager who will be responsible for coordinating objectives and key results; maintaining a strategic roadmap that can be used to guide team focus and be shared with leadership and stakeholders; managing internal and external messaging of team\'s vision and progress; and increasing adoption of product best practices across the team.

Job Responsibilities

• Assist with the development of Secure Channels\' strategic vision and develop, set and measure key objectives and priorities for the team for the next 1-3-5 years
• Maintain the strategic roadmap in partnership with area product owners; ensure that it ladders to broader organizational and partner team objectives and key results, understand how planned work will impact progress towards those objectives and key results; refresh as necessary
• Engage in special projects and strategic initiatives including recruiting strategy, the future state of our product and data strategy.
• Act as a culture setter and culture carrier by coordinating key planning, team building, communication and celebration events
• Establish and govern management routines, including analytics and experimentation read-outs.
• Shape and guide content for critical meetings

Required Qualifications, Capabilities and Skills

• 4+ years\' experience in Product Management and/or Product Operations
• You have outstanding organizational, analytical, and communication skills
• You are comfortable collaborating with and supporting Executive Director level and above level team members.
• You are able to synthesize and shape large amounts of information in order to inform strategic recommendations, course-correct and adapt, and constantly iterate on your approach
• You are able to influence and partner across a large, matrixed organization and influence progress through promoting a culture of collaboration across organizational boundaries
• You have excellent written and verbal communication skills such that you are able to present facts, thoughts and ideas in a clear, concise and convincing manner
• You have advanced PowerPoint and Excel skills - you can create compelling, eye catching presentations and develop complex reports with little or no oversight
• Bachelors degree required

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans Base Pay/Salary
New York,NY $110,200.00 - $160,000.00 / year