Job Description

Department Information

Welcome to the Auraria Higher Education Center (AHEC) located in the Platte River Valley in downtown Denver. AHEC is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver and the University of Colorado Denver. Learn more about us through this link:

Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays and sick leave, discounted RTD Eco-Pass, BenefitHub (medical, dental, disability, life), and outstanding retirement plan. Learn more through this link:

If you\'re interested in a great job working alongside great people, this may be the opportunity for which you\'ve been waiting.

Description of Job

Parking & Transportation Services Department

Position #4237 - Parking and Transportation Specialist

**THIS POSITION IS NON-CLASSIFIED**

Shifts will vary depending on business need. Business hours are 6:30 a.m. to 11:00 p.m. (Monday- Friday) and 8:30 a.m. to 5:00 p.m. (Saturday).

DUTIES:

The function of the Parking and Transportation Specialist is to perform services essential to parking management, customer transport (pick-up and delivery), parking enforcement, motorist assistance, customer service, vehicle traffic control and other duties necessary in support of the Parking and Transportation\'s overall mission.

As Parking and Transportation Specialist, this position is responsible for the following:

CUSTOMER TRANSPORT

• This position will follow all relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
• Arrange to pick up particular customers or groups on a regular schedule.
• Provide passengers with assistance entering and exiting vehicles and help them with any luggage.
• Pick up (and drop off) passengers at prearranged locations.
• Communicate with dispatchers by radio or computer to exchange information and receive requests for passenger service.
• Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
• Assist handicapped or disabled customers in and out of the vehicle.

PARKING ENFORCEMENT VIA PATROL (Vehicle and on-foot)

• Using License Plate Recognition equipment, this position is tasked with reviewing vehicles parked on campus for fee compliance.
• Enter and retrieve information pertaining to vehicle registration, identification, and parking credential status, using hand-held computers.
• Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking regulations.
• When vehicles are not in compliance of established parking regulations, this position will issue warnings and citations to violators (as needed)
• This position will install vehicle immobilization equipment to those vehicles deemed to have committed chronic rule infractions
• Patrol campus grounds for parking infractions and other issues that impede ingress and egress routes.

PARKING CUSTOMER SERVICE

• Responds to customer calls for assistance and calls for service that involves parking areas or vehicles on campus property
• Completes post-service reports as necessary.
• These may include, but are not limited to, motorist assists, vehicle accidents, and vehicle immobilization removal.

MOTORIST ASSISTANCE

• Responds to customer calls for jump start assistance when a customer\'s vehicle will not start and the vehicle is parked on campus property.
• Responds to customer calls for tire changing assistance when a customer\'s vehicle has a flat tire and the vehicle is parked on campus property.

VEHICLE/EQUIPMENT SERVICEABILITY

• Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation. Maintain assigned equipment and supplies such as hand-held citation computers, radios, mobile printers, citation books, rain gear, tire-marking chalk, street cones and vehicle boots.
• Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
• Vacuum and clean interiors and wash and polish exteriors of automobiles.
• Notify dispatcher and supervisor or full-time coordinator of vehicle problems.

DISPATCHING

• On occasions, assist in the dispatching office.
• Answer phone calls.
• Send and receive radio communications.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age

AND

• One (1) year professional customer service experience. The experience listed must clearly demonstrate interacting with the public in person.

PREFERRED QUALIFICATIONS:

• Those candidates with previous experience as a professional driver and/or ride share operator, are strongly encouraged to apply
• The ideal candidate will have previous experience maintaining his/her composure when dealing with angry or irate customers
• Those candidates with experience performing basic roadside automotive repair (flat tire change, jump-start) are strongly encouraged to apply
• Demonstrated ability to communicate/converse effectively with others (customers, peers and supervisors) in English.

SPECIAL ENTRY REQUIREMENT:

• Minimum age is 18 years old.
• Must have a valid and unencumbered Driver License
• All positions with AHEC require a background check. YOU MUST submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Submission of your application provides AHEC authorization to run a background check.

Motor Vehicle Record (MVR): The person selected for this position must have a driving record (an MVR) indicative of the following:

• Not more than five (5) points assessed against motor vehicle record (MVR) in the past two (2) years
• Not more than ten (10) points on the seven year record
• Demonstrated possession of a continually valid driver\'s license for the past two (2) years.
• No DUI, DWI, or reckless driving in the past 5 years

APPEAL RIGHTS NOTICE:
This position is non-classified. Non-classified employees are those employees not within the state personnel system and are overseen by their respective state agencies or institutions of higher education. These employees are not subject to the rules established by the State Personnel Director or State Personnel Board; instead, each agency or institution is responsible for establishing policies related to the terms and conditions of non classified employment.

Supplemental Information

Applications will be accepted from residents and non-residents of Colorado.

This position is non-classified.

Non-classified employees are those employees not within the state personnel system and are overseen by their respective state agencies or institutions of higher education.

These employees are not subject to the rules established by the State Personnel Director or State Personnel Board; instead, each agency or institution is responsible for establishing policies related to the terms and conditions of non-classified employment.

Salary & Benefits: Salary is $15.87 per hour ($33,000 per year). AHEC provides a comprehensive benefit package that includes 21 vacation and 15 sick days per year; medical and dental plans; life, disability and PERA retirement benefits.

Applicant Checklist & Minimum Qualifications

E-mail Address
All correspondence regarding your status in the selection/examination process will be conducted by email.

Minimum Qualifications

Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn\'t detailed in your application.

*Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)*

Colorado Partnership for Quality Jobs and Services Act information:
After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/

Commitment to Equity, Diversity and Inclusion
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Jim Gamelin, ADAAA Staffing Coordinator for the Auraria Higher Education Center, at jim.gamelin@ahec.edu or call 303-556-6465.

Government Jobs