Job Description

Position Information

Announcement Number STAFF - VA - 24068
For questions regarding this position, please contact:

Kristine Mashaw, kristine.mashaw@montana.edu, x5428
Classification Title Program Mgr
Working Title Director, Parking and Transportation Services **Updated**
Brief Position Overview

The Director leads the University\'s parking and transportation resources by providing access to the campus community and its guests. The department is committed to a safe and orderly parking environment through education and enforcement of parking rules and regulations, while striving toward excellent customer service.
Position Number 4M1054
Department Parking Facility
Division Administration
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Eligible
Salary Salary up to 90K, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement

The mission of the Montana State University Police Department is to provide Montana State University students, faculty, staff, and visitors a safe and secure environment for living and learning. We continuously strive to build and cultivate relationships, foster ongoing education, and provide a visible and welcoming presence for our community.
Duties and Responsibilities

• Manages the MSU parking garage and surface lots including permit assignment and control of parking space utilization. This position works with faculty, staff, students, visitors, government agencies, and community partners.
• Reviews the permit allocation system and parking enforcement program and recommends and/or implements changes to achieve departmental and University initiatives. Works with university leadership for input and feedback on all parking and transportation operations.
• Develops and manages annual operating and long term repair and replacement budgets.
• Provides transparent, clear, and understandable communication that is tailored to specific audiences.
• Develops benchmark and other performance-metrics and best practices to support accurate analysis, management and decision making for the parking and transportation operations.
• Conducts research, surveys, and analyses to develop long-range plans and strategies to achieve unit, department, and university goals.
• Leads the prioritization of parking resources to achieve maximum institutional benefit.
• Manages all short term and long-term projects identifies larger scope projects that require maintenance and/or renovation of all campus parking facilities and equipment.
• Leads MSU and campus community transportation initiatives.
• Builds and maintains comprehensive parking and transportation business plans to meet the needs of all stakeholders.
• Keeps abreast of industry standards, new developments, innovations, and best practices.
• Resolves customer complaints, including interpretation of policies, rules, and regulations.
• Creates strategies, plans, and initiatives to address transportation and parking needs.
• Develops short and mid-range organizational goals and plans, operating procedures, conceptual designs, and monitors and evaluates operational effectiveness to effect changes required for improvement.
• Coordinates with public transit providers and external agencies to ensure that adequate service levels are provided to the University.
• Prepares and delivers presentations on various topics such as utilization and occupancy, ridership and, availability and needs for resources, infrastructure, budget, funding, etc. to University audiences and others as needed.

Required Qualifications - Experience, Education, Knowledge & Skills * Bachelor\'s degree and three (3) years of experience supervising employees or project management.

• Demonstrated ability to develop and recommend short and long-range strategic plans.
• Demonstrated effective communication skills (verbal and written) and a sensitivity to effectively interact with a highly diverse community, both internal and external to the organization.
• Working knowledge of a variety of computer hardware and software systems, capabilities, and uses in an administrative operation.
• Demonstrated experience establishing and maintaining productive working relationships with a wide variety of constituents.

Preferred Qualifications - Experience, Education, Knowledge & Skills * Master\'s degree in business administration, Urban or Transportation Planning, Public Administration, or related field; or a bachelor\'s degree with 5 or more years of experience managing complex programs or projects.

• Demonstrated experience with parking management software and creation of ad hoc reports. T2 Systems experience is preferred.
• Parking & Transportation experience in a university setting or on a university campus.
• Certified Administrator of Public Parking (CAPP) or Certified Parking Professional (CPP) certification.
• Experience in planning and managing parking and transportation operations for events.

The Successful Candidate Will

• Committed to a positive customer service experience.
• Detailed working knowledge of parking and transportation operations and programs.
• Demonstrated ability to direct and manage multiple tasks, priorities, and shifting expectations in a dynamic and growing institutional environment.
• Team building, project management, and analytical skills.
• Ability to analyze financial information and identify trends.
• Implement innovative practices to improve processes and provide quality control.
• Highly effective written and verbal communication skills that can be used with people of various backgrounds, cultures, experience, and education levels.
• Ability to problem-solve.
• Ability to train and mentor others.
• Ability to work independently and cooperatively as part of a team.
• Effective leadership, planning, and conflict resolution skills.
• Ability to prepare and conduct meetings and presentations.
• Ability to consistently make appropriate administrative decisions and exercise good judgment.
• Ability to work a flexible schedule in support of major event operations.
• Ability to conduct organizational analyses and implement change in a positive and productive way.
• Ability to develop and recommend short and long-range strategic plans.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University\'s rights to assign or reassign duties and responsibilities to this job at any time

Must possess currently or be eligible to obtain a valid State of Montana Driver\'s license and have an acceptable driving record (less than 12 points), or have other reliable means of transportation. Must have access to a vehicle to use for work (mileage will be reimbursed), and have minimum vehicle liability insurance. Do NOT send a copy of the driver\'s license.

Must successfully pass a thorough background investigation.

Ability to work a flexible schedule in support of major event operations.
Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? Yes

Posting Detail Information

Number of Vacancies 1
Desired Start Date Upon a successful search
Position End Date (if temporary)
Open Date
Close Date
Applications will be:

Screening of applications will begin on September 8, 2023; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions
Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran\'s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran\'s preference please complete the veteran\'s preference information located in the Demographics section of your profile.

MSU\'s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website:

Applicant Documents

Required Documents * Resume

• Cover Letter

Optional Documents

Montana State University