Job no: 495367
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Clerical





Position Title:
Work Control Center Assistant



Location:
Big Rapids (Main Campus)



Department:
55000 - Physical Plant Admin




Advertised Salary:
$17.565-$22.3574 pursuant to the Clerical Technical collective bargaining unit.



FLSA:
Non-Exempt



Temporary/Continuing:
Continuing



Part-Time/Full-Time:
Full-Time



Union Group:
Clerical-Technical Association (MEA-NEA)



Term of Position:
12 Month



At Will/Just Cause:
Just Cause



Summary of Position:
Work with Facilities Management personnel on the daily operational duties of the Work Control Center (WCC). Work independently to supervise the student employees in the work control center area. Assist patrons to utilize the computerized maintenance management software (CMMS) system and equipment. Provide clerical assistance to Facilities Management departments including processing payroll, data entry, and credit card reconciliations. This position will have normal work hours of 8:00 am \xe2\x80\x93 5:00 pm M-F.



Position Type:
Staff



Required Education:
High School Diploma or GED equivalent.



Required Work Experience:
Three years of successful demonstrated hands-on experience responding to customer requests and issues in a call center/work distribution center/ dispatcher/work control center environment. Experience working with computerized management software and Microsoft Office Suite. One year in a general office setting, preferably involving multi-line telephones and customer service.



Required Licenses and Certifications:



Physical Demands:

• Office Environment
• Bending
• Moving
• Reaching
• Sitting
• Repetitive Movement
• Standing

Additional Education/Experiences to be Considered:
Satisfactory completion of two years of college. Experience working in a university/college or in a physical plant environment. Experience working with a maintenance management software. Experience in accounting/bookkeeping and office administration.




Essential Duties/Responsibilities:
Answer inquiries from a variety of internal and external customers, provide explanation and interpretation of departmental policies and procedures and assist in answering questions.

Assist in the development of training, educational, and informational materials for University staff and customers associated with the computerized maintenance management system software.

Assist students in obtaining plans, drawings, etc. for classroom usage.

Interview, hire, train, and direct student employees and/or part-time staff.

Instruct students and patrons on the proper use of submitting requests for service and utilizing the CMMS system.

Inventory and order supplies utilizing pcard for transactions and processing required paperwork.

Must be able to multi-task and perform duties simultaneously during stressful situations and be able to efficiently deploy resources in routine and emergency level instances.

Perform a variety of office support duties such as development of forms, letters, answering phones, recordkeeping, etc.

Monitor and process expenses and travel in Concur and AiM.

Establish and maintain filing and record keeping systems both physically and electronically.

Perform independent receptionist duties including such things as:
\xe2\x80\x93 Greeting students, faculty, visitors, vendors, contractors, and staff by providing required assistance
\xe2\x80\x93 answering routine inquiries
\xe2\x80\x93 scheduling appointments, meetings and verifying classroom availability for scheduling work order requests
\xe2\x80\x93 Non-routine correspondence for review and approval of supervisory staff.

Prepare reports on various issues, such as work orders, workload, etc for assigned areas utilizing computer software programs such as word processing, spreadsheets, database and file management.

Provide accurate information regarding work order system to WCC customers. Assist in troubleshooting customer problems. Answer WCC telephones at peak levels or when other assigned employees are not available.

Regularly deal with sensitive and confidential matters. Responsible for maintaining the confidentiality of designated information.

Review and interpret incoming mail and assemble files and other related materials to facilitate response by Facilities Management supervisors.

Work with computerized maintenance management work order system and input work orders and schedule as needed.

Contact office, agencies, vendors, students, parents, clients, and customers regarding accounts, purchases, charges, etc.

Process payroll for all Facilities Management departments.

Prepare and/or instruct others in the preparation of purchase orders, purchase cards, and other accounting documents.

Any other duties assigned within the position classification area.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.



Marginal Duties/Responsibilities:
Attend meetings and conferences in absence of supervisor.

Provide back-up assistance for other clerical positions and perform routine office support duties.

Participate in professional development, campus wide communities, and outside professional groups as needed.

Performs all duties in compliance with applicable University policies and procedures and state and federal requirements.

Reports directly to the Facilities Operational Services Supervisor.



Skills and Abilities:
Ability to assess patron needs including interpretation of the problem using the most effective resource available.

Analyze, apply problem solving techniques, and research Physical Plant areas.

Communicate effectively both orally and in writing.

Express information in a clear and precise way and be able to multi-task in stressful situations on a daily basis.

Input, retrieve, download, merge and output information from various software programs and systems.

Interact and work effectively with a diverse group of staff, University, and community population in a variety of situations.

Operate a variety of office machines and equipment such as computer, typewriter, facsimile, dictation equipment, multi-line telephone, copier, calculator, and laminator, to include making minor adjustments (requires some mechanical aptitude).

Perform basic mathematical operations with accuracy.

Plan, organize and make sound judgments and decisions.

Supervise, direct and train others in the performance of the characteristic duties.

Train others in the use of CMMS software and possess ability to operate and make minor adjustments to the system.

Use computer software such as word processing, spreadsheets and database along with pcard transactions.

Utilize the rules of proper grammar, correct spelling and punctuation, and correct arrangement of information.

Work in a sometimes stressful environment with grace and tact.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.



Required Documents:

• Cover Letter
• Resume

Optional Documents:



Special Instructions to Applicants:



Initial Application Review Date:

April 21st, 2023



Open Until Position is Filled?:
True



Posting Close Date:




EEO Statement:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University\xe2\x80\x99s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.





Advertised: 07 Apr 2023 Eastern Daylight Time
Applications close: