Job Description

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

As part of SCL, the Conference and Event Services (CES) team supports the planning and execution of high-volume conferences and special on-campus events, ranging from small meetings to large university-wide events. Within CES, the Service Centers, located within student union buildings and some living and learning centers, contribute to an excellent guest and user experience by providing a central hub to coordinate a wide variety of support tasks to both our Housing and Conference Services teams throughout the year.

The Service Center Assistant, promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met. The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Centers in an efficient and timely manner and will also coordinate the efforts of student guest service agents through serving as a resource and role model for these student workers. Additionally, this role will collaborate on annual initiatives that have a larger impact on other Service Centers and House offices.

A successful Service Center Assistant will:

Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests.

Create a welcoming and inclusive environment for a large, diverse community of guests as well their unique student teams.

Consistently utilizing good-judgment and tact, specifically around confidentiality as well as prioritizing resources, to ensure minimal follow-up is required.

Build strong working relationships will other team members in other Service Centers, House Office Staff as well as SCL and university partners to facilitate cross-departmental collaboration and ensure operational coordination and delivery.

Support SCL mission by providing appropriate training and coaching to student staff.

Required Qualifications:

High school diploma or equivalent with at least two years of related experience in business management, customer service, event planning or equivalent combination of education and experience.

Proficiency with basic Office software, desktop programs, and technology; including e-mail, web research, and database management.

Preferred Qualifications:

Additional education including an Associates or Bachelor\xe2\x80\x99s degree in related coursework

Additional experiences beyond two years in a related field including experience in conferences, events, and/or programs

Experience or knowledge of the higher education sector with specific experience around Housing systems and/or procedures;

Prior supervisory experience with student staff

No relocation assistance is provided for this position. Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work primarily on-campus.

As part of the university\'s , all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 primary vaccination or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.

University Job Title: Guest/Client Services Agent

Job Family: Auxiliary Services

Level: C

Pay Rate Type: Hourly

Pay Range: $19.45 - $21.29

Remote Option Availability:

Company:

Contact Name: Shallena Cunningham

Number of Openings: 1

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell\xe2\x80\x99s non-union staff job titles and pay ranges, see .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell\xe2\x80\x99s union wages, see .

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email .

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Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. \xe2\x80\x93 4:30 p.m. to use a dedicated workstation to complete an online application.

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Please read the required Notice to Applicants statement by . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University\xe2\x80\x99s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university\'s mission of teaching, discovery, and engagement.

2022-04-08

Cornell University