Job Description

Ally Building Solutions provides flooring, cabinetry, countertop, appliances, window treatment, wire shelving and glass enclosure products and expert installation services, as well as design studio solutions, to new home builders in greater Orlando, Jacksonville, and Tampa Bay.

We are looking for an experienced Warranty Home Manager. The Warranty Home Manager is responsible for delivering closeout and post construction services which meet or exceed Ally\xe2\x80\x99s goals of building lasting relationships by properly managing these processes.

Warranty Home Manager Responsibilities:

• Develop relationships with homeowners and subcontractors, providing training as necessary so the homeowners are able to fully use their products.
• Integrate into the closeout process to become familiar with the project team and the building systems. Investigate, facilitate, track, and manage warranty issues and costs.
• Coordinate and communicate with subcontractors on their weekly schedule along with sending daily reminders.
• Homesite visits to inspect warranty items to determine the scope of work and the best method to resolve issue.
• Act as a technical and managing resource for on-site service events, coordinating with appropriate field operations staff on an as required basis.
• Ensure service events meet established standards in processing timeliness and quality.
• Review all information available to assess entire warranty claim.
• Utilize facts and resources to approve processing of warranty claims within delegation of authority.
• Escalate high dollar and exceptional claims to the Service & Warranty Manager
• Ensure timely communication of all costs are communicated to the Service & Warranty Manager.
• Coordinate communications with internal and external project teams, including owners and subcontractors.
• Communicate trends and issues with specific items or subcontractors to Service & Warranty Manager to minimize / eliminate repeat issues.
• Determine best practices for warranty claims and standardize processes and procedures yielding consistent quality that can be measured and tracked.
• Conduct scheduled auditing of warranty events, document and report results, and review with Service & Warranty Manager to improve overall quality of warranty claims.

Warranty Home Manager Requirements:

• Minimum of 2 years\xe2\x80\x99 experience in flooring home construction
• Excellent technical skills with an understanding of construction methods, contracts, and blueprints
• Ability to lead a team, coordinate, delegate and monitor multiple projects with little supervision.
• Excellent time management skills, strong attention to detail, and ability to prioritize among competing tasks.
• Demonstrated critical thinking and problem-solving skills.
• Excellent verbal and written communications skills

We value and rely on the collective voices of our employees, customers, and community to help us build a better company - and world - for everyone. Every voice, every perspective matters. That\'s why we\'re proud to be an equal opportunity employer.

PI222819755

ALLY BUILDING SOLUTIONS LLC