Job Description

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Job Posting Title: Wages as Earned- Administrative Coordinator 3

Position Type: Wages as Earned (Fixed Term)

Department: LSUAM VetMed - VTH - Admin - HO - LA Client Services - Daytime (Martha K Seymour (00011064))

Work Location: Veterinary Medicine Building

Pay Grade: Temporary

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The incumbent of this position will provide support to the Veterinary Teaching Hospital\xe2\x80\x99s Large Animal Client Services Unit and operations. They will interact daily with clients, referring Veterinarians, faculty, House Officers, staff, and students. It is essential that this person has experience with client reception and business management practices. The incumbent will be responsible for attending to the needs of the clients at all stages from scheduling to admission, all the way through to patient discharge.

45% Greet clients upon arrival. Gather and input client and patient demographics into electronic medical record system. Communicating with internal services to inform them when clients have arrived. Verifying client is in good financial standing with the hospital before intake.
Communicating with referral hospitals and veterinarians to obtain medical records on mutual patients. Answer incoming client phone calls. Identify if client is dealing with an emergency or routine issue. Route call or message appropriately, may be related to prescription refills (in hospital or
outside pharmacy), patient status, discharge clarifications. Discuss services offered with clients

35% Prepare daily appointment sheet. Understand appointment schedules of different specialty and primary care services. Assist clients with scheduling appointments, including asking appropriate questions to ensure scheduling with appropriate service

10% Establishing records for new clients and patients. Updating demographics for established clients. Ensuring all documents from referring veterinarians are attached to patient file. Reviewing check in documentation with clients and capture electronic signatures. Prepare donation paperwork according to SOP

5% In the absence of or to provide back up to HAT: Inputting charges, Receiving payments from clients, Discussing finance options with clients, Assisting with providing estimates for future clients

5% Other duties defined by client service supervisor or hospital administration, including (but not limited to) providing back up to LA Patient Coordinator.

MINIMUM QUALIFICATIONS:

Two years of experience in which clerical work was a major duty.

SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience for a maximum of one year of the required experience.

Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for a maximum of one year of the required experience.

College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.

SPECIAL OR PHYSICAL QUALIFICATIONS:

Per PS-18, Emergency response personnel - These personnel are linked with the hospital during any emergency response event and are expected to report in and perform as outlined in the emergency response plan.

Physical Requirements - Required to be cable of lifting up to 50 pounds, standing or walking for prolonged periods, able to reach and/or climb a ladder, bending, squatting, and/or twisting.

Due to the nature of this position and/or position responsibilities, this position is subject to random drug and alcohol testing in accordance with University Policy Statement 67.

Additional :

Special Instructions: A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide your resume and three professional references including name, title, phone number and e-mail address.

This position will provide coverage for Large Animal Client Services area of the Veterinary Teaching Hospital as needed at an employment effort not to exceed an average of 29 hours per week.

A permanent or probationary internal employee who is appointed to another position following certification from an open competitive eligible list is considered a new employee in the new position and shall serve a probationary period of six months.

Posting Date: August 17, 2023

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University\xe2\x80\x99s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N): Y

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU\xe2\x80\x99s and . Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management ( ).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

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