Job Description

The Mass Affluent segment is responsible for the Chase Freedom Unlimited, Freedom Flex, Slate Edge, and related products that deliver cash back rewards and payment flexibility to Chase\'s customers. This role co-creates with colleague, customers, technology, products, etc. to write user stories for initiatives that will become a marketing product or product feature for the Mass Affluent segment.

As a Product analyst on the segment\'s product team, you will be responsible for developing strong functional business knowledge and technical understanding of the segment\'s family of products, technology platforms, operations, and servicing to assist in delivery of technology solutions for the segment in the Branded Cards organization. Using your strong partnerships with their Area Product Owner and cross-functional stakeholders, you will support development of a product roadmap and help deliver superior products to our customers.

You will be responsible for overseeing the discovery, design, and successful of delivery of initiatives. You will also ensure existing products in this segment are optimized in our agile environment. This role will involve working closely with Risk, Finance, Analytics, Data, and counterparts in Product.

Responsibilities

• Understand customer problems, converting them into problem statements and provide out of box solutions through design thinking.
• Work with data ,design and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
• Contribute and lead the end-to-end ownership of features from ideation through implementation and through maintenance and support.
• Write initiatives, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group . Ability to develop business requirements in a manner well understood by the developers and provide acceptance criteria .
• Support effective product road mapping and sprint planning . Develop strong relationship with business ,market, technology stakeholders in support of effective decision making and go to market planning .
• Lead and Collaborate with other product teams, technical architects, developers, tech leads to understand the technology roadmap for modernization.
• Develop, verify & validate end-to-end testing lifecycle support & outcomes

Required qualifications, capabilities, and skills:

• 5+years product execution / technical business analyst experience -including defining user experience needs, writing epics, stories, and acceptance criteria
• Direct experience working in an agile team (directly aligned to a product), mastery of agile practices and ability to work independently
• Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders
• Experience working in Jira and Confluence
• Minimum bachelor\'s degree
• Understand the card issuing industry and economics
• Ability to influence and partner / collaborate to drive cross-functional teams
• Ability to manage multiple initiatives simultaneously with clear structure and clarity
• Highly-organized and self-motivated who help designs customer-obsessed products, executes a product release plan, flexibly adapts to internal & market forces, and has influencing / relationship management skills.
• Able to achieve goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.

Preferred qualifications, capabilities, and skills:

• Experience in software development / programming due to the technical nature of the role
• Experience in user centric designs to drive the right customer journey outcomes
• Agile/Scrum/PO certifications a plus
• Experience working with distributed scrum teams a plus

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans