Job Description

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Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase\'s business ventures beyond core financial services. Connected Commerce creates appealing experiences at inflection points earlier in the purchasing journey. Customers are connected to numerous partner brands and benefits, offering a compelling end-to-end experience, unmatched value, and a proactive way to make the most of their money.

For both our employees and our businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone feels like they belong. Positions within Chase and Connected Commerce provide endless opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

As a communications Vice President within the Consumer & Community Banking (CCB) Communications team, you will be a member of a high-performing team that communicates with honesty, authenticity and empathy. Reporting to the Head of External Communications for Travel, Dining, & Shopping within Connected Commerce, you will provide PR leadership and communications support to two Chase growth businesses delivering external communications and promotional strategy that advances business results and strengthen the organization\'s visibility.

This role is specific to two distinct lines of business within Connected Commerce, where you\'ll serve both the Offers & Shopping and Chase Dining (inclusive of restaurant discovery platforms, The Infatuation and Zagat) team as they expand and enhance offerings for our customers and future.

Culture is important to us, and we are looking for a self-starter, a creative and detail-oriented individual who values teamwork as much as we do. You are intellectually curious, honest and passionate about communications. You are motivated to use and expand your communications skills to support these new lines of business, which is responsible for leading the end-to-end customer experience and designing products and services for our customers. A strong writer who tells stories that move people, you are comfortable asking questions, sharing ideas and prioritizing and managing multiple projects. Organization comes naturally, you work well under pressure and adapt quickly to change. You have a client-service mindset and well-developed interpersonal and problem-solving skills and are a team player with the ability to effectively work on your own. This is an excellent opportunity for candidates who thrive in a collaborative environment and are interested in being challenged.

Job responsibilities:

• Provide direct communications support and act as a trusted advisor and counselor to senior executives on the Connected Commerce Offers & Shopping and Chase Dining leadership teams.
• Create and implement strategic external communications plans in support of key initiatives including brand launches, announcements, ongoing media relations around key moments, events, data & insights, executive visibility and general brand building activities to enhance awareness.
• Align with and support key marketing, partnerships and experiential teams to offer PR and Communications support for event planning and logistics from ideation through execution. Events for Dining include The Infatuation\'s multi-city food festival, ATSCON, among other key events in Dining and Offers & Shopping.
• Mine for and share great stories that demonstrate business leadership, growth and industry leaderships
• Develop and train key spokespeople throughout each line of business to support key brand initiatives
• Partner with internal/external partners to enhance innovation, new ideas and better ways of communicating
• Be a great partner and teammate, and contribute to Connected Commerce Communications-wide communications, playing a key role on the larger Card & Connected Commerce Communications Team at Chase

Required qualifications, capabilities, and skills:

• 5-7 years of external communications and public relations experience, including extensive media relations, writing, project management, event planning experience, preferably tied to consumer brands, retail, restaurants, dining, hospitality, or financial services. BA/BS in Communications, Public Relations, Marketing, Journalism or related degree
• Demonstrated success developing communications strategy; Strong ability to take complex concepts and deliver them into simple/digestible communications
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines; Ability to manage PR Agency and lead or participate in key multi-partner projects
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders; High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company and comfortable working directly as a partner and confidant of C-suite executives
• Solid knowledge of JPMC\'s business model, organization structure and performance metrics, and the role Offers & Shopping and Dining play into the future of the firm\'s business.
• Excellent organizational and time management skills; meticulous attention to detail; team player who willingly collaborates and contributes on both the strategic and the tactical.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About Us:

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the \xe2\x80\x9cWELL Health-Safety Rating\xe2\x80\x9d for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase