Job Description

As the Communications Manager for Payments Advocacy, Chase Card Services Vice President within the Consumer & Community Banking (CCB) Communications team, you will report to the Head of Communications for Card and Connected Commerce where you will provide PR leadership and communications support to the Card business, with a specific focus on card payments advocacy and promoting the value of credit card reward and benefits. You will be responsible for mining and telling stories about how consumers and small business owners benefit from credit card products.

You will also be a member of a high-performing team that communicates with honesty, authenticity and empathy. In the role you will also partner closely with the Policy Communications / Public Affairs team and other members of Chase\'s Card and Connected Commerce\'s business and communications teams on critical issues to ensure alignment of messaging and strategy.

Culture is important to us, and we are looking for a self-starter, a creative and detail-oriented individual who values teamwork as much as we do. You are intellectually curious, honest and passionate about communications. A strong writer who tells stories that move people, you are comfortable asking questions, sharing ideas and prioritizing and managing multiple projects. Organization comes naturally, you work well under pressure and adapt quickly to change. You have a client-service mindset and well-developed interpersonal and problem-solving skills and are a team player with the ability to effectively work on your own. This is an excellent opportunity for candidates who thrive in a collaborative environment and are interested in being challenged.

Job Responsibilities:

• Develop, present and execute strategic and tactical communications/public relations campaigns that build awareness and affinity for Chase credit card rewards and benefits among consumers and small business owners; Manage communications/PR agency on campaign execution and measurement
• Mine for and share great stories that demonstrate the positive impact of credit card rewards and benefits
• Develop and train key spokespeople to support key external communications initiatives
• Collaborate with internal and external Chase Card Communications and Marketing teams (social, brand/advertising, video, content), business leaders, and support agencies to tell a holistic story
• Manage inbound media inquiries regarding Chase credit card products rewards and benefits; Assist on talent and influencer management for PR purposes, as needed
• Protect and enhance the reputation of the firm - both externally and among employees
• Some domestic travel required

Required qualifications, capabilities, and skills:

• 7+ years of experience in a communications/PR or marketing role; experience working in a large company or a PR agency setting a plus with proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results
• Superior writing and editing skills; Executive presence and presentation skills; Fluency across social media and other multi-media channels
• Excellent relationship building and collaborative decision-making skills; the ability to inspire confidence from, and to collaborate closely with teams, internal stakeholders / senior leaders and external partners; Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• Subject matter expertise in financial, lifestyle press and consumer PR
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility; Ability to manage several projects simultaneously and keep deliverables on track / flag potential delays
• Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines - and sometimes outside traditional business hours.
• Unwavering commitment to always doing the right thing

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $109,250.00 - $180,000.00 / year

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