Job Description

When you join City Way Animal Clinics - Mass Ave, you are joining an established practice known for excellence. We are proud to be AAHA Accredited, reflecting our commitment to the highest standards of veterinary care. The trust our clients place in us is clear, as reflected by our outstanding 4.7-star Google rating. If you are looking for an opportunity to do your best work alongside dedicated teammates, this is where you belong. We understand that to provide exceptional care, our teammates must be fully supported. While focused on individual practice success, you benefit from being part of a larger network that prioritizes professional development. This commitment ensures you have access to continuous learning opportunities, structured programs to help you achieve your career goals--such as becoming a credentialed technician or moving into a leadership role--and the stability you need to succeed. Providing quality, comprehensive small animal medicine is the core of our practice. As an AAHA accredited facility, you will work in an environment dedicated to rigorous medical standards. We utilize advanced diagnostic tools, including in-house ultrasound, allowing you to quickly and effectively manage complex cases. For those challenging moments, our network grants you ready access to internal specialty consultations, ensuring you always have the support required to deliver optimal patient outcomes. Located in Indianapolis, IN, our Mass Ave practice places you in the heart of a vibrant and growing community. Indianapolis offers the amenities of a major metropolitan area with a manageable cost of living and Midwest charm. Whether you enjoy world-class dining, exploring cultural districts, or taking advantage of extensive urban green spaces, you will find a rich environment outside of the clinic that supports a balanced and rewarding lifestyle.

Your Impact as a Receptionist

Be the Director of First Impressions:

You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.

Ensure Seamless Care Coordination:

You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.

Advocate for Pet Health:

You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.

Embody Compassion and Empathy:

You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

A passion for providing excellent customer service and a genuine love for animals. Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude. Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment. A collaborative, team-first mindset and the ability to work both independently and with direction. Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.*

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at

missionpethealth.com

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Driving the award-winning culture are the WAG values -

Work Together, Amaze, and Grow

. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.