Job Description

Veterinary Receptionist - NVC Richmond, TX

Neighborhood Veterinary Centers - Richmond

www.gonvc.com

Welcome to the Neighborhood.

At

Neighborhood Veterinary Centers (NVC)

, everything we do starts with one belief -- it's about time.
Time to slow down, connect with our clients, and make every visit personal.
Time to bring compassion, teamwork, and community back to veterinary medicine.
And time to create a workplace where people love what they do -- because it matters.

We're a

family-owned practice

that values integrity, collaboration, and genuine care for both people and pets. At NVC, there are no investors or corporate boards making decisions -- just neighbors working together to do what's right.

Our

Richmond team

is looking for a

Veterinary Receptionist (Customer Service Representative)

with

previous experience in veterinary medicine

who is organized, compassionate, and passionate about helping pets and their families.

The Role

As the first and last face our clients see, you play a vital role in shaping their experience. You'll balance compassion with attention to detail -- greeting every visitor warmly, answering calls with professionalism, and ensuring communication between our medical team and clients flows seamlessly.

Key Responsibilities:

Welcome clients with warmth, professionalism, and genuine hospitality Manage phone calls, emails, and messages with accuracy and urgency Schedule and confirm appointments, ensuring deposits and medical records are complete Maintain a clean and inviting lobby area Process payments and handle financial transactions accurately Prepare, update, and organize medical records daily Respond to client record requests, send medical records, and route messages appropriately Support technicians and doctors through effective client communication and follow-up Collaborate with the team to ensure smooth, efficient day-to-day operations

Who We're Looking For

We're seeking a

veterinary-experienced receptionist or CSR

who thrives in a busy, team-oriented environment and takes pride in communication, accuracy, and service.

You'll be a great fit if you:

Have

prior veterinary clinic experience (required)

-- understanding terminology, client flow, and patient communication Are highly organized and detail-oriented Communicate clearly, professionally, and with empathy -- in person, by phone, and by email Can manage multiple priorities calmly and efficiently Work well with both clients and clinical staff in a team setting Are dependable, proactive, and genuinely care about doing things the right way

Why You'll Love Working Here

At NVC, we care for those who care.
That means we invest in our team's well-being, growth, and work-life balance.

What we offer:

Competitive pay Medical, dental, and vision insurance (eligibility-based) Life and disability coverage 401(k) with company match Paid time off and holidays Employee pet-care discounts CE opportunities and professional development A culture that values teamwork, trust, and transparency

Our Core Values

Accountability | Compassion | Excellence | Innovation | Integrity | Teamwork

These aren't just words -- they're how we lead, how we serve, and how we show up for our clients and each other.

If you're an experienced veterinary professional who loves connecting with clients and helping pets live their best lives, we'd love to meet you.

Apply today and join our NVC Richmond family.

Because here, it's not just about pets -- it's about people, passion, and purpose.

Job Types: Full-time, Part-time

Pay: $14.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance
Application Question(s):

Please describe your experience working in a veterinary clinic or hospital.
How long have you worked in veterinary medicine, and in what type of practice (GP, ER, specialty, etc.)?

What specific responsibilities did you handle as a veterinary receptionist or client service representative? Which veterinary software systems have you used (e.g., Covetrus, Cornerstone, AVImark, ezyVet, etc.)? When the clinic gets busy with phones, clients, and emails all at once -- how do you stay organized and ensure nothing is missed? Describe your experience managing appointment schedules and medical records. Do you have any scheduling restrictions or preferences for weekdays or Saturdays?
(Please list any days or times you are unavailable, or if you have schedule flexibility.)

Work Location: In person