Job Description

If you have a natural affinity to want to help people (both team members + pet parents) and are comfortable working with animals, we would love to talk to you.

As a Emergency Veterinary Receptionist:

Essential Duties & Responsibilities: include the following. Other duties may be assigned.

Client Service & Hospitality

Greet clients and patients warmly upon arrival and provide an exceptional first impression.

Manage appointment check-ins and ensure all required forms and information are complete.

Communicate wait times and ensure clients are comfortable during their visit.

Assist clients with questions regarding hospital services, products, and general pet care information.

Obtain client signatures on estimates and permission for procedures.

Facilitate client check-out, payment processing, and scheduling of follow-up appointments.

Handle deceased patient after life care & cremation services.

Exam Room & Patient Flow Support

Escort clients and patients to exam rooms; assist with safely loading/unloading pets.

Prepare exam rooms before each appointment with necessary supplies.

Clean and disinfect exam rooms between patients following hospital protocols.

Restock exam rooms with supplies as needed.

Administrative Support

Answer multi-line phones, respond to voicemails, and triage client inquiries to appropriate staff.

Maintain accurate and detailed records in the hospital management system.

Support the team with administrative projects and client communications as directed.

Team Collaboration & Workplace Culture

Foster and maintain a positive, respectful, and supportive work environment for all team members.

Engage in open and professional communication with colleagues to ensure efficient workflow and high-quality patient care.

Actively contribute to a culture of collaboration, positivity, and mutual support within the hospital.

Demonstrate flexibility and a willingness to assist other departments or team members as needed.

Participate in team meetings, training sessions, and continuing education as required.

Must be able to work nights, weekends, and holidays

Qualifications & Skills

High school diploma or equivalent required.

Previous customer service experience in hospitality, veterinary, or medical setting preferred.

Strong interpersonal, communication, and conflict-resolution skills.

Ability to multi-task in a fast-paced environment while maintaining attention to detail.

Proficiency in computer systems and willingness to learn veterinary practice software.

Compassionate, patient, and empathetic approach to working with clients and animals.

Schedule Requirements

8-hour shifts

10-hour shifts

12-hour shifts

Day shifts

Night shifts

Weekend Shifts

Holiday Shifts

Employees are expected to:

Be punctual and maintain reliable attendance.

Follow all company policies and procedures.

Exhibit professionalism and contribute positively to the team.

Uphold and reflect the company's mission, vision, and values.

Stay adaptable to evolving business needs while maintaining high performance standards.

Physical & Environmental Requirements

Ability to lift and carry animals and supplies up to 40 lbs. unassisted; assistance provided for heavier items.

Frequent standing, walking, bending, stooping, kneeling, reaching, and crouching.

Prolonged periods of sitting and computer use, including typing and data entry.

Exposure to animal odors, hair, dander, and bodily fluids.

Exposure to cleaning chemicals and disinfectants used in a veterinary setting.

Ability to work in a noisy environment with barking dogs, meowing cats, and equipment sounds.

Must be able to safely handle animals and remain calm and professional in stressful situations.

Our Practice :

ACCESS provides Specialty and 24/7 ER care to the surrounding communities. Our departments will have a busy and varied caseload with a high number of both referral and emergency cases. Our specialties will include critical care, ophthalmology, cardiology, oncology, internal medicine, endoscopy, anesthesiology, surgery (including neurosurgery, orthopedic surgery and joint replacement).

Our hospital building is a 20,000 sq. foot, new, carefully designed construction which houses a complete in-house laboratory, multi-parameter monitoring devices, two digital radiology suites, full complement of ultrasound equipment, fluoroscopy with neurovascular package, 64 slice helical CT, and 1.5T MRI onsite. We are always willing to expand in different directions and explore new diagnostics and therapies.

Our Location:

Royal Palm Beach/Wellington : Located in the middle of Palm Beach County near the intersection of highways 441 and 98, the hospital is easily accessible for all Palm Beach County which boasts mild weather year round. The region provides a variety of attractions including: museums; galleries; concerts and festivals; diverse wildlife; beautiful beaches; numerous parks and protected areas. The county stretches from Florida's Atlantic coast into the state's rural center and includes the northern edge of the Everglades National Park. It is part of the South Florida corridor that includes Fort Lauderdale and Miami. Wellington, a suburb with excellent schools, is known as the Winter Equestrian Capital of the World. Now, how about YOU?

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
Work Location: In person