Job Description

About Us:

At Brown Creek Animal Hospital, we are a compassionate, fast-paced veterinary clinic dedicated to providing the best care for pets and their owners. Our clinic is known for its high volume, high-quality services, and a collaborative environment where every team member plays an essential role. We are looking for an experienced

Veterinary Receptionist

with

1-2 years of prior veterinary experience

to join our team.

:

As the first point of contact for our clients, you'll be key to delivering excellent customer service while ensuring smooth clinic operations. This is a fast-paced role where you will manage multi-line phone systems, schedule appointments, and support both our clients and veterinary team with your strong organizational and communication skills.

Responsibilities:

Greet and assist clients and their pets both in person and over the phone. Manage multi-line phone systems, efficiently handling calls, directing inquiries, and managing appointment scheduling. Schedule, confirm, and update appointments using veterinary practice management software. Maintain accurate patient records and ensure all documentation is up to date. Process payments and invoices, ensuring accuracy and timeliness. Communicate with the veterinary team regarding patient needs, updates, and changes to schedules. Educate clients on clinic policies, basic pet care, and health procedures (vaccinations, wellness exams, etc.). Assist with managing the front desk area to ensure it's clean, organized, and welcoming.

Requirements:

1-2 years of experience as a veterinary receptionist or in a similar veterinary role

. Strong knowledge of veterinary terminology, appointment workflows, and client interactions. Experience with

multi-line phone systems

and the ability to prioritize calls effectively. Ability to multitask and thrive in a fast-paced environment. Excellent communication and customer service skills. Proficiency with veterinary software systems (AVImark or similar preferred). Ability to remain calm and efficient under pressure. Must be comfortable interacting with animals (dogs and cats,).

Preferred Qualifications:

Bilingual (Spanish/English) is a plus. Experience working in a high-volume, multi-doctor veterinary practice is a plus.

What We Offer:

Competitive pay based on experience. Health, dental, and vision insurance (for full-time employees). Paid time off and holidays. Employee discounts on products and services. A supportive, fast-paced, and collaborative work environment. Ongoing training and professional development opportunities.
Job Type: Full-time

Expected hours: 36 - 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Location: In person