Job Description

Job Specifications This important role is a training, support and quality assurance professional responsible for process and system training implementation, process testing, documentation and support for Natural Gas and Electric utility teams. SALARY RANGE: $62,150 - $93,300 (Determined by the knowledge, skills and abilities of the applicant.) REPORTING RELATIONSHIP: Utility Process & System Training Supervisor LOCATION: This position can be located in Lincoln, Nebraska, Council Bluffs, Iowa, or Rapid City, South Dakota.

• Relocation financial assistance is available, amount may vary based on individual circumstances.

ESSENTIAL JOB FUNCTIONS:

• Organize training and development programs that addresses role-based process and system training for various roles within Natural Gas and Electric Utility groups, as well as project specific training requirements.
• Coordinate course development, training methods, training schedules and logistics, communication plans, and follow-up for training on operations software, tools for standard work and asset management processes, and other systems affecting end users.
• Take a leading role with utility partners to map processes, analyze, design, and drive toward improvement and standardization across multiple jurisdictions.
• Assess process and system change requirements, create training documentation, develop and deliver content.
• Identify and implement innovative tools that enable users to receive relevant training and informational content in virtual formats.
• Coordinate, complete, and implement testing and plans for software applications based on business process requirements and technical specifications, recording and communicating results.
• Manage process and system enhancements change request intake for data-driven training development and business leader improvement prioritization.
• Strive to meet customer requirements with consistently high quality of service and adequately document each support issue and resolution.
• Cultivate strong relationships with system teams, project teams, process owners, and Continuous Improvement (CI), IT leaders to ensure that training content is accurate, relevant, and timely for the employee audience.
• Contribute to an accessible and well-maintained repository of training and procedural materials.

ADDITIONAL RESPONSIBILITIES:

• Promote a culture of safety, compliance, collaboration and continuous improvement.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Provide support to other areas of the company as requested or assigned.

QUALIFICATIONS:

• Minimum of (3) three years of training experience required.
• High school diploma or equivalent required.

KNOWLEDGE/SKILLS/ABILITIES:

• Experience in a utility environment is helpful.
• Proficient knowledge of Microsoft Office programs.
• Ability to work in a fast-paced environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a respectful and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong interpersonal skills; ability to expertly collaborate with customers and individuals across the organization.
• Ability to understand and apply continuous improvement tools and concepts.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply. About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas). Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance. Candidates must successfully pass a pre-employment drug screen and background check. Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.