Job Description

Description - EXTERNAL

JOB SUMMARY / GENERAL DESCRIPTION: Uses strong communication skills to work with customers, dispatchers, and sales to resolve issues related to deliveries. Answers calls and documents conversations and decisions. Contacts customers and notifies them of delivery ETA changes. Establishes seasonal deliveries and to notifies customers of pertinent information. Uses automated routing tools to route loads to the customers. Ensures the department has the necessary tools and equipment.

HOURS 7:00 PM - 3:30 AM and 9:00 PM - 5:30 AM SUNDAY - THURSDAY

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

• Prepares daily records and memos and maintains filing system for Driver Vehicle Inspection Reports.
• Compiles transportation pouches which include route manifests, invoices, special customer notifications, maps and keys for drivers.
• Updates driver and helper dispatch schedules daily.
• Sets up daily tractor/trailer assignment for drivers.
• Contacts customers on a daily basis and notifies them of any changes to their delivery ETA.
• Records conversation details with customer.
• Schedules special loads notifies customers of pertinent information.
• Uses systems to track and locate drivers and pulls data for reporting purposes.
• Ensures data is accurate and compliant with company policies and applicable regulations.
• Administers the backhaul program by establishing pick up appointment with vendors and assigning driver trainees to pick up the product.
• Contacts drivers about load assignments and schedule changes.
• May also handle Driver Payroll functions.
• Other duties may be assigned.

• High school diploma or GED.
• 2 or more years of experience in a similar position in the transportation and trucking industry.
• Strong organizational skills and communications skills.
• Strong customer service skills.
• Detail-oriented
• Solid understanding of geography and logistics.
• Ability to work at a fast pace and handle multiple projects.
• Driver Payroll experience is beneficial.

• Office Environment/Yard