Job Description

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

• Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
• You must meet all of the job requirements at the time of submitting the application.
• You can only apply one time to a job requisition.
• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID: R00021754

Job Category: Clinical (Non-Faculty Only)

Organization: Telehealth-Hospital ICU, Clinical Operations, and Remote Patient Monitoring

Location/s: Main Campus Jackson

Job Title: Telehealth Coordinator-Clinical Operations

Job Summary: Responsible for coordinating and performing a variety of both complex and routine clinical, clerical and support duties. Facilitates patient flow, EMR scheduling, registration and intake for telehealth patients. Coordinates with clinical team, departmental stakeholders and outside groups as necessary to ensure a smooth operation.

Education & Experience

High School Diploma/GED and four (4) years related experience in a healthcare setting or at least an Associate\'s degree with two (2) years related experience in a healthcare setting. EMT OR EMD preferred.

Certifications, Licenses or Registration Required: NA

Knowledge, Skills & Abilities

Verbal and written communications skills.

Comprehension skills.

Basic computer operations skills and knowledge.

Basic clinical and medical terminology knowledge.

Critical thinking and decision making skills. Protocol based decision making skills. Ability to simultaneously operate and answer multiple telephones and requests.

Responsibilities

• Receives and handles incoming phone calls for the center for telehealth and leverages appropriate resources to ensure an accurate and timely response to issues or request. Escalates as necessary.
• Obtains clinical diagnosis and patient demographic information and makes direct contact with the UMMC physicians and/or specialty service.
• Receives and conveys complete and accurate verbal and written messages.
• Receives and documents all clinical and demographic information into the EMR for telehealth patients.
• Performs daily operational duties for the center of telehealth including, but not limited to equipment and connectivity checks and management of incoming calls. Assists with dissemination of information and processes to internal and external stakeholders
• Facilitates the scheduling and registration of telehealth patients in the EMR.
• Maintains and verifies the quality and accuracy of all communications and documentation in the EMR. Ensures the successful completion and return of documentation to partnering sites.
• Follows specialty service and clinical department protocols in triaging and handling outside phone calls.
• Receives, coordinates, and relays the request for new services.
• Compiles statistics, prepares reports, and maintains accurate and detailed logs of telehealth encounters and related activities.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands
Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, constant twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Work Shift:

Benefits Eligibility:

Job Posting Date: 04/25/2023

Job Closing Date (open until filled if no date specified):

University of Mississippi Medical Center