Job Description

Who we are:
We are a brilliant team making our own history to evolve the ecommerce industry. Our mission is to accelerate the gross merchandise value of the internet by ending the pain of replatforming. Our products are centered around optimizing the digital commerce experience so everyone has the opportunity to shop seamlessly. We provide them with the last platform they will ever need.


Your next career move should be bold and we have the experience you are seeking. We build and ship products & solutions that enable merchants to compete and deliver a world class differentiated shopping experience online.



Are you a disruptor? We want your ideas, skills, and expertise to help build our products that will make customers happier when they shop online and we want to build these tools in such a way that any merchant can deploy these experiences painlessly and quickly, The best part? Every bit of your work at fabric will help scale the business of our customers.


No matter what field you are in, fabric has exciting opportunities for people who are passionate about making a difference and skilled at what they do!


Here are four questions you should ask yourself:

• Do I believe in fabric\'s mission?
• Am I eager to build cool things?
• Am I excited to collaborate with brilliant people?
• Am I motivated to disrupt e-commerce?

If the answer is yes, we want to talk to you!


Your next career:
As a Technical Writing Manager at fabric, you are responsible for all external product documentation. You are passionate about enabling fabric users, developers, and partners to fully utilize fabric SaaS applications and APIs through self-service. You will lead a team in clearly articulating our product capabilities across the spectrum of commerce, including analytics, search, identity, transactions, payments, subscriptions, memberships, integrations, product and order management and more.


Your responsibilities:

• Lead a team of staff and contract writers to deliver comprehensive, useful, and high-quality documentation and multimedia including application user guides, API reference docs, developer guides and training videos on fabric Knowledge Base and fabric Developer Portal.
• Partner with customer and partner-facing teams to deeply understand readers\xe2\x80\x99 needs
• Define content strategy and ensure consistent brand voice across documentation properties, in alignment with the overall brand
• Deliver high-quality content from concept to production
• Partner closely with product management and engineering teams to ensure documentation planning supports product evolution
• Create and maintain a content publishing calendar, including resource allocation
• Monitor content performance using analytic tools

What you bring to the table:

• 5+ years line management experience of a documentation team
• Experience with REST and GraphQL APIs, and the Open API 3.0 specification
• Familiarity with YAML, Git and related Devops processes
• Knowledge of online documentation publishing tools and platforms including ReadMe
• Experience managing day-to-day content production and publishing
• Experience working with and influencing product managers, engineers, and UX designers
• Experience with e-commerce applications preferred

Additional Information:
This role will receive a competitive salary, along with a variable compensation, equity and benefits. A variety of factors are considered when determining someone\'s compensation - including a candidates professional background, experience, and location. Final offer amounts may vary from the amounts listed below.


The base salary for this role will be between USD 109k to USD 145k.
What we bring to the table:

• Competitive compensation packages
• PTO and Holiday plans
• Benefits packages which include Medical, Dental, Life, and Vision
• Wellness & Technology Programs
• 401k Program
• Fast-paced, fun and collaborative environment
• A team invested in you both personally and professionally

• 
  fabric is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

fabric requires all employees be fully vaccinated against COVID-19 in order to work in-person in our offices and externally with any third-parties, unless the employee requests and is granted an accommodation. Questions about this requirement should be addressed to fabric\xe2\x80\x99s People team.


# LI-Remote