Job Description

Position Details

Advertising/Posting Title Technical Support Specialist
Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.
Posting Summary

Provide technical support to the Larner College of Medicine faculty, staff, and students. Answer Help Desk phone lines, assist walk-in users, and track help desk support calls in Footprints call tracking system. Serve as first-level support to all Larner College of Medicine users and determine proper escalation method depending on complexity of call. Provide software support of major applications at LCOM including, but not limited to: Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer, as well as handle common account, profile, and COMIS specific issues. Utilize tools available to troubleshoot software support requests.
Minimum Qualifications (or equivalent combination of education and experience)

Associate\'s degree in a related field and one to two years related experience required. Knowledge of Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer or similar applications required. Effective interpersonal and organizational skills required.
Desirable Qualifications
Other Information
Special Conditions Bargaining unit position, A probationary period may be required, Background Check required for this position
FLSA Non-Exempt
Payband Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 34600.00
Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 58520.00
Staff Hiring Band
Union Position Yes, UVMSU ($20 minimum hourly rate)

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice. Job Open Date 01/30/2023
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled No

Position Information

Position Title Technical Support Specialist
Posting Number S4114PO
Department COM Information Systems/55006
Position Number 018140
Employee FTE 1.0
Employee Term 12

Supplemental Questions

Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity?

• American Alliance of Museums
• American Association for Affirmative Action
• Burlington Free Press
• Rutland Herald
• CareerBuilder
• St. Albans Messenger
• Chronicle of Higher Education
• Community Organization (Please specify below)
• Consortium of Higher Ed LGBT Resource Professionals
• Craig\'s List
• Department of Labor
• BostonWorks
• Diverse Issues in Higher Education
• DiversityDB
• Diversity, Inc.
• Facebook
• Glassdoor
• HBCU
• Job Central
• HERC
• HigherEdJobs
• Hispanic Outlook
• Indeed
• Inside Higher Ed
• Job Fair
• JobsinvT
• LatPro
• LinkedIn
• Listserv (Please specify below)
• Monster
• NAFSA: Association of International Educators
• NCAA Job Market
• NEACAC
• PoliceOne
• Seven Days
• Trade Show/Conference (Please specify below)
• Twitter
• UVM Catamount Job Link
• UVM Employee (Please specify below)
• UVM Employment Web Site
• Vermont JobLink
• SHRM
• Vermont Library Association
• CUPA
• Women in Higher Education
• Workplace Diversity
• NACUBO
• Zip Recruiter
• Other (Please specify below)

Documents Needed to Apply

Required Documents * Resume

• Cover Letter/Letter of Application

Optional Documents

University of Vermont