Job Description

Job Title:

Technical Support Representative

:

We are looking to add an outstanding person to our Technical Support team who can deliver excellent customer service, owns their work, and is excited to grow with us. If you are a tech-savvy problem solver who loves helping people, we want to hear from you.

About Our Company:

WatchMeGrow is the leading provider of secure streaming video camera systems to the childcare industry. We focus on providing exemplary customer service and building a collaborative team environment. We are a stable, growing company where your contribution actually matters.

About Our Team:

Our team members share a positive attitude, strong problem-solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, combined with continuous opportunities for technical growth, has resulted in an industry-low turnover rate.

A Day in the Life as a Technical Support Representative:

As the first point of contact for our customers, you will be the face of our support. Your daily responsibilities will include:

Troubleshooting:

Diagnose and resolve customer issues via phone and email (ticketing system).

Technical Work:

Utilize Linux command line and networking tools to diagnose camera and server connectivity issues.

Operations:

Assist field technicians during service calls/installations and provision hardware before shipping.

Collaboration:

Work closely with the team to ensure tickets are addressed in a timely manner and nothing falls through the cracks.

Compensation & Benefits:

Pay: $35,000 - $40,000 Annual Salary DoE

Bonus: Eligible for a discretionary annual performance bonus based on individual and company performance.

Hybrid work opportunities.

Medical, Dental, and Vision benefits (after probationary period). Health Savings Account (HSA) employer contribution. Life insurance & 401k plan. A supportive, team-focused atmosphere.

Qualifications:

Technical Support Experience:

Previous helpdesk or support role preferred.

Core Skills:

Proficiency with Windows, Microsoft Office, and basic networking concepts (IP addresses, subnets, etc.).

Linux:

Familiarity with the Linux command line is a huge plus, but

we are willing to train the right candidate

who demonstrates strong technical aptitude.

Soft Skills:

Excellent written/verbal communication and a strong aptitude for learning new software systems.

Mindset:

A proactive desire to own problems and see them through to resolution.

Requirements:

Reliable transportation to our

Covington, LA office

.

Schedule:

Availability to work 40 hours per week in our

7:00AM - 4:00PM, 8:00AM - 5:00PM, or 9:00AM - 6:00PM shifts.

Weekend Rotation:

Candidates must also be available to work a

rotating Saturday shift

as part of the team schedule. All applicants must successfully complete background screening.

To Apply:

If you are interested in working for our amazing company,

please submit your resume and cover letter with the heading "Technical Support Representative - (Insert Your Name)"

Principals only. Recruiters, please don't contact this job poster.

Pay: $35,000.00 - $40,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location: In person