Job Description

Technical Specialist

Location: Winston Salem, NC- Hybrid On-site

65-73k base + targeted 10% bonus

Position Summary: To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well-organized and detail oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Qualifications Required:

• Bachelor\'s degree or education/training in an IT related field
• 3+ years\' experience with Cisco routers switches and Firewalls
• 3+ years\' experience with Red Hat Linux and AIX Servers in an enterprise environment
• Experience using various versions of Windows Servers
• 2+ years using VMWARE 5.X or 6.X
• 3+ years of experience in developing and support of distributed financial services transaction processing platforms
• Must be detail oriented and organized in both thought and practice
• Good verbal and written communication skills
• Strong analytical and problem solving skills
• Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
• Ability to work under pressure and handle conflicting priorities
• Experience in analyzing debugging issues as it applies to Cisco switches and routers
• Experience supporting IP Telephony systems
• Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere
• Experience with payment products, operations, and technology;
• Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
• Strong knowledge of relational database Microsoft SQL and DB2.
• Excellent analytical, troubleshooting and problem-solving skills
• Must be a strong team player
• Ability to multitask
• Experience with credit card processing application, digital wallets, emerging payments, mobile payments is a strong plus
• Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
• Datacenter and Monitoring Experience.

Qualifications desired:

• CCNA, CCNP, MCSE and ITIL certification a plus
• IMB MQ and Connect Direct experience a plus
• Linux Shell Scripting
• Vendor management experience is desirable

Essential Functions and Responsibilities:

• Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
• Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
• Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
• Test and install communications equipment for internal and external customer use
• Create documentation that will troubleshoot internal networks and systems efficiently
• Provide training for Operations Representatives on the various networks and systems
• Provide enhanced network support for WAN and IP Telephony networks
• Proactively contact participants when surveillance systems identify connectivity issues
• Interface with vendors and clients to repair and resolve installation issues
• Support wide-area MPLS services, as well as other communication lines, for all customer communication links
• Implement changes in our customer facing environments
• Coordinate and participate in Disaster Recovery exercises
• Prepare Operations for the implementation or decommission of services
• Assist on various team projects to ensure Continual Service Improvements occur within Operation
• Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
• Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
• Perform root cause analysis of issues
• Develop run-books for recurring issues, system implementation, shutdown and recovery
• Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
• Support Java, WebSphere & File Transfer applications

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

Infinity Consulting Solutions