Job Description

Summary

Provide expert technical consulting for the implementation of Healthcare Digital products in an individual contributor role. This includes software installations and upgrades as well as site preparation and pre-sales. Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes and satisfaction. Frequent interaction with customers, third party vendors, and Healthcare Digital teams. Serves as possible technical leader and subject matter expert for multiple products.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Provides an accurate and timely accounting of all billable and non-billable times as required including technical install documentation checklist completion. Works with project manager to maintain ongoing contact with customer throughout installation process. Communicates with all individuals involved in the implementation project, both within the company and at the customer site, to ensure completion of project on the documented date. Performs frequent pre-sales consulting research and fact-finding to ensure, when possible, operational or existing functionality is used to solve customer\'s specific needs and expectations. Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements. Attend and participate in customer meetings which will ensure that all customers tasks are performed on the system needed to complete the installation and achieve a successful go-live. Perform onsite support during system\'s go-live where designated on contract or when requested to ensure all elements of the system operate in concert with user\'s expectations. Updates and maintains documentation of work performed in the appropriate quality record tool. Performs troubleshooting procedures to identify and resolve problems quickly and with confidence. Escalates to next level of support when necessary. Assists with knowledge sharing during/after projects for internal and external teams. Regularly involved in mock installs and/or acts as subject matter expert. Leads technical discussions on team meetings and provides frequent support to other associates.

Desired Qualifications

• Bachelor\xe2\x80\x99s degree (ie., Electrical Engineering, Electrical Engineering Technology, IT Technology) or equivalent military education plus 3 years experience in an IT related field; or Associates Degree with 5 years experience in IT related field; or a High School Diploma/GED and 12 years experience in IT related field.
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Exceptional written and verbal communication skills; Fluent English or local language.
• Experience with large implementations and providing customer satisfaction and quality
• Well defined organizational skills and decision making ability
• Ability to prioritize multiple assignments/projects while meeting deadlines; Multi-task skills.
• Software experience with one or more of the following, Installation, support, training or healthcare industry knowledge
• Experience using TCP/IP networks, communications and associated tools
• Experience in VM environment setup and operating system optimization

The hourly pay range for this position is $38.94 - $57.69. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate\xe2\x80\x99s experience, their education, and the work location. Available benefits include health, welfare, retirement and paid leave. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership \xe2\x80\x93 always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you\xe2\x80\x99d expect from an organization with global strength and scale, and you\xe2\x80\x99ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. #LI-SA1 #LI-NY

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.






GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).






Relocation Assistance Provided: No