Job Description

Who We Are: Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine\xe2\x80\x99s \xe2\x80\x9cCompanies that are Changing the World.\xe2\x80\x9d It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value. The Opportunity::
Our e-Mobility Customer Support team oversees all customer support operations. The Technical Customer Support Representative will interface daily with customers to ensure satisfaction and problem resolution. This role requires specific technical skills to successfully troubleshoot product issues, identify root causes, research and recommend solutions to meet or exceed customer satisfaction. This role may be required to work weekends and overnight/swing shifts. What You\'ll Do at Enel::

• Provide engineering support and escalation to both the customer service and engineering teams in the diagnosis of electric vehicle (EV) charging equipment issues. This includes residential and commercial as well as public charging customers
• Use engineering knowledge, product schematics, and technical data logs, while collaborating with hardware, firmware, and software teams to provide solutions that result in improved customer satisfaction
• Manage the escalated technical support cases received in queue from other support representatives and partners

What You\'ve Accomplished::

• 1+ Years\xe2\x80\x99 experience of technical customer support for electric vehicles, battery storage, solar electric products or comparable technologies required.

• Strong electrical and electronic troubleshooting skills.
• Strong written and verbal communication skills
• Understanding of electrical/electronic circuits - both residential and commercial. This would include circuit board level components as well as integrated FW/SW
• BSEE, BSME or equivalent (practical experience with electric vehicles a plus). Power Electronics, Renewable Electrical Systems, and electro-technical field or other electrical concepts training preferred

What Enel Offers You::
The hiring range for this position is $34.33-$36.00/hr. For remote positions, this is based on a national average base pay for this role. For positions in California this range will be specific to the location in California. The actual range may vary based on the geographic location of the chosen candidate. For all positions, the base pay actually offered will take into account various factors, including internal equity and job-related knowledge, skills and experience. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.


What Enel Offers You:

• Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:
• 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Home office set-up stipend
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world\xe2\x80\x99s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.
• An employee\xe2\x80\x99s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

EEO Statement: Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility \xe2\x80\x93 If you require accessibility assistance applying for open positions please contact EnelApplication@enel.com. Notice to Recruiters & Staffing Agencies: Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.