Job Description

Technical Customer Service Rep

Remote-Hybrid Opportunity!

9:00 AM - 5:30 PM

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It\xe2\x80\x99s a people philosophy that we believe and invest in. We make sure all of our employees \xe2\x80\x93 in every function, every geography and at every level \xe2\x80\x93 have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

The AGCO Parts Division has an exciting opportunity for a high-impact Technical Customer Service Rep to join its team in delivering extraordinary results, reporting into the Batavia Parts Distribution Center. The Batavia PDC is the master distribution center for North America operating around the clock to serve internal and external customers on a global scale. This is a role with growth potential and developmental opportunities. In this position, you will drive the highest level of service and quality to our dealership network.

The Technical Customer Service Rep provides company dealers, customers and employees with technical assistance related to parts and materials. Responsibilities include updating and supplying current parts information, as well as providing accurate problem-solving resources as requested. Maintenance of accurate records and conformance to company reporting policies and procedures are also required.

What you will do:

• Answer incoming dealer calls concerning technical information and parts.
• Update current parts information in the Epsilon system and update parts book errors reported by dealers.
• Helps marketing establish the initial stock order of parts required when new whole goods equipment is introduced.
• Research and answer dealer field complaints on parts, follow up with QA.
• Helps Customer Service identify alternative parts for back orders.
• Reads blueprints, aperture cards, etc. to correctly identify parts. Use micrometer and other devices to measure dimension of parts.

What you will bring:

• Technical or agricultural degree or certificate, or 2+ years working for an AG dealership
• Ability to read blueprints, schematics, and other technical drawings. Ability to use measuring tools such as a micrometer
• Prior technical training and knowledge with components and the principles of a parts operation

A plus if you have:

• Customer service experience
• Knowledge of farm equipment
• Advanced skills in Microsoft Office, including Access

What we offer:

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world\xe2\x80\x99s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we\xe2\x80\x99re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We also invite you to \xe2\x80\x9cMake the Most of YOU\xe2\x80\x9d - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more\xe2\x80\xa6

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions \xe2\x80\x93 to an environment where the future is happening now. Join us as we bring agriculture into the future.

AGCO