Substitute Bell Person

New York, NY, United States

Job Description



Summary
Job Scope:

  • Responsible for transporting guest luggage to and from guest rooms. Provides presentation of the hotel and performs the \xe2\x80\x98grand tour.\xe2\x80\x99 Other duties as required.
Job Functions: Guest Service Related Tasks
  • Assists guests in lobby area.
  • Escorts guests outside of the hotel upon check-out.
  • Assists mail desk if needed to deliver guest mail and packages.
Luggage Related Tasks
  • Picks up room key and luggage in the lobby and escorts guests to their appropriate room, while highlighting the services along the way.
  • Accommodates luggage inside the guest room and explains the hotel amenities to guests.
  • Engages in group luggage traffic.
  • Transfers luggage during room changes.
  • Checks luggage in and out of luggage room.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

Qualifications: Essential:
  • 6 to 12 months experience as a Bell or Doorperson in a luxury, medium sized hotel.
  • Clear use of spoken English.
Desirable:
  • Fluency in English and another language and other experience or education that will provide the skills necessary for this position.
Knowledge, Skills, and Abilities: Essential: Leadership (Measuring big picture orientation, vision and goal setting.) Group Process & Team Building (Measuring needs for collaboration, affiliation, and teamwork.) Creativity (Measuring aspects of innovation, creativity and curiosity.) Sensitivity to Diversity (Measuring sensitivities to individual cultural and ethnic differences.) Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.) Problem Solving (Measuring abilities to think strategically, to create solutions to complex situations.) Service Orientation (Measuring concerns for guest or customer satisfactions.)
  • Must be able to use tact and show enthusiasm in all work situations.
  • Ability to communicate effectively with guests and staff.
Self-Efficacy (Measuring aspects of confidence, independence, and self-direction.) Other Physical Abilities
  • Must be capable of walking and standing for long periods of time.
  • Must be able to push, pull, lift, and carry in excess up to 75 lbs.
Desirable: Creativity (Measuring aspects of innovation, creativity and curiosity.)
  • Able to work under pressure.
Sensitivity to Diversity (Measuring sensitivities to individual cultural and ethnic differences.)
  • Fluent in English and another language.
Service Orientation (Measuring concerns for guest or customer satisfactions.)
  • Effective verbal communication skills.

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Job Detail

  • Job Id
    JD4276673
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    New York, NY, United States
  • Education
    Not mentioned