Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn\xe2\x80\x99t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities.

What you will have an opportunity to do:

REPORTS TO: Bell Captain, Guest Services Manager, Director of Rooms

SUPERVISES:

WORK ENVIRONMENT:

Hotel lobby, all guest areas and entrance areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.

KEY RELATIONSHIPS:

Internal: Guest Services-Bell Captain, Guest Services-Employees in Bell/Door/Valet, Guest Services-Front Desk, Guest Services-Concierge, Director of Guest Services, Housekeeping, Property Operations, Restaurants; Guest Services-Aloha Manager

External: Hotel Guests and Visitors.

QUALIFICATIONS

Essential:

Valid Hawaii drivers\' license. Good driving record \xe2\x80\x93 CLEAN DRIVING ABSTRACT Fluency in English both verbal and written. Ability to provide legible communication and directions. Ability to compute basic arithmetic. Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest\xe2\x80\x99s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

High school graduate or equivalent vocational training certificate. Fluency in a foreign language. Experience in hospitality industry in similar position. Ability to suggestively sell. Ability to input and access information in the property management system/computers/point of sales system. Previous guest relations training.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 100 pounds.

2. Endure various physical movements throughout the work areas.

3. Reach 3 feet.

4. Remain in an upright position for 8 hours throughout work shift.

5. Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests\xe2\x80\x99 needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Transport guest luggage from the point of arrival at the hotel to their assigned room. Transport guest luggage from current room to reassigned room for room changes. Transport guest luggage from their room to the point of departure from the hotel. Assist in locating guest\'s lost luggage. Correctly tag, store and retrieve luggage from holding room. Identify and explain hotel facilities and features to guests while escorting them to their room. Identify fire exit closest to guest\'s room and explain safety features of assigned room. Demonstrate use of room key to guests. Place guest luggage inside room. Identify and explain guest room features to include use of: air conditioning/heat units and thermostat controls telephone television clock radio guest services directory in room safe lights bathroom amenities valet/laundry services door lock ice and vending areas emergency plan Offer packing/unpacking service, explain pressing and laundry service. Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations. Relay accurate directions to guests on inquiries of transportation within the local area. Maintain accurate log record of guest calls for Guest Services - Bell Person assistance. Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette. Remain in assigned post position, maintaining correct stance. Retrieve guest dry cleaning/laundry from their rooms and deliver to housekeeping Deliver items to guest rooms promptly to include: messages mail, faxes packages flowers sundry items requested by guest gift items Deliver daily newspaper by 6:00 a.m. to specified guest rooms. Monitor and maintain appearance of lobby areas and luggage holding room. Polish brass luggage carts and maintain cleanliness of carts. Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed \xe2\x80\x93 you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team \xe2\x80\x93 the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees \xe2\x80\x93 keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function \xe2\x80\x93 all Turtle Bay Resort employees are sales people for the company and for the property - be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function \xe2\x80\x93 get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner \xe2\x80\x93 every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner \xe2\x80\x93 never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times \xe2\x80\x93 full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.

SECONDARY JOB FUNCTIONS

Provide guest room tours. Assist Guest Services - Door Person with unloading and loading of vehicles. Deliver extra towels, bathrobes and other items to guest rooms. Assist Guest Services - Valet with parking and retrieving vehicles, security of vehicle keys and accurate recording on vehicle claim tickets. Assist Guest Services - Concierge staff with guest requests and services. Assist Guest Services \xe2\x80\x93 Valet staff as assigned.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benchmark Turtle Bay Resort