Job Description

The Student Services Assistant I performs administrative work involving advanced support for supervisors in admissions, registration, and records offices. The position assists new, prospective, and continuing students in all admissions, records and registration functions.

Duties & Responsibilities

• Assists students and public with basic interpretation and explanation of complex college policy, procedures, state rules and statutes
• Uses independent judgment to determine authenticity of documents provided
• Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly
• Meets with students, customers, or co-workers referred who are experiencing problems or need to express complaints
• Troubleshoots and assists students with problems or questions about web registration, My-MDC Account management, Internet resources for student information, printing of their schedules, and resolves admissions and registration issues for customers and other areas of the college
• Refers customers to supervisors, departments, and program areas
• Processes incoming admissions applications received either in person, by mail, or electronically
• Registers credit, PSAV, and non-credit student
• Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields questions and clarification on these matters
• Processes student records through different media such as filing, data imaging, and microfilm access
• Assists with basic graduation functions
• Provides guidance to the student assistants and part-time personnel as needed
• Performs other duties as assigned

Minimum Requirements

• Associates of Arts Degree in related field from a regionally accredited institution and two (2) years of experience in responsible related clerical work, in a large office environment; or equivalent combination of experience and education
• All degrees must be from a regionally accredited institution
• Knowledge of College organization: admission, registration, academic regulations, programs of study and departmental regulations
• Knowledge of College policy, procedure, state rules and statutes
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and other related computer programs
• Possess excellent communication and customer service skills
• Possess excellent organizational and interpersonal skills
• Ability to write routine reports and correspondence
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively with customers or employees of the organization
• Ability to maintain effective interpersonal relations with students, faculty and administration
• Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff
• Ability to work a flexible schedule that may include evening and weekend assignments

Preferences

Additional Requirements