Part Time Student Service Assistant (multiple Openings)
Blue Bell, PA 19422, United States
Job Description
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Part-Time Student Services Assistant
Position Reports to Coordinator of Student Services
Hourly Rate: $18.00 (P-4, Support Staff)
FLSA Status: Non-Exempt
These positions are open until filled. Review of applications will begin the week of April 24th.
There are multiple positions available. Below are the work schedules for these openings:
1. Monday through Friday: 8am to 1pm & Saturdays as needed
2. Monday through Friday: 10am to 3pm & Saturdays as needed
3. Monday through Friday: 12pm-5pm & Saturdays as needed
4. Monday through Thursday: 2pm-7pm; Friday: 12pm-5pm & Saturdays as needed
These positions are 25 hours per week. During peak times, employee may work up to 29 hours.
- This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.
*** This position has been approved for a flexible work option arrangement. The schedule will be hybrid, consisting of four (4) days on campus and one (1) day remotely. This flexible work option arrangement is in effect until August 31, 2023; however, the College will re-evaluate in February 2023 for the possibility of continuation for September 1, 2023 through August 31, 2024 as well as annually thereafter. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.
Basic Purpose of Job:
This position will provide support to both new and returning students at the College as part of the College\xe2\x80\x99s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants and providing support in the Testing center. This includes in-person and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat Starfish; Zoom, and other Self-Service systems to support student success.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Student Services
ESA/SSRC
- Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
- Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.
- Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
- Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.
- Perform other duties as assigned
Student Services Welcome Desk
- Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
- Provide operational support to Student Success Center staff to include but not be limited to: Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send, receive, and distribute mail, e-mails, and telephone calls and monitor the Student Success Center email and voicemail.
- Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
- Use of imaging system to link relevant documents to electronic student record.
- Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
- Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.
Test Proctoring
- Assist Testing Center with coverage
- Provide support with placement testing, exemptions and scheduling
ESSENTIAL KNOWLEDGE & SKILLS:
- Education/Training/Work Experience:
- High School diploma or GED required with 3 years work related experience required OR
- Associate\xe2\x80\x99s degree may be preferred with 1 to 2 years work related experience required
- Proficiency in computer skills required
- Excellent communication, both written and oral required
- Specialized Knowledge & Skills:
- Specialized training in specific software or process may be required
- Customer service skills
- Problem-solving skills
- Ability to take initiative and work with minimal supervision
- Additional Information Required:
- Ability to multitask
- Attention to detail
- Ability to maintain confidentiality
- Ability to prioritize workload
- Ability to use some discretion and judgment
- Ability to work within a team-oriented setting
Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College\xe2\x80\x99s diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.
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Job Detail
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Job IdJD4262204
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBlue Bell, PA 19422, United States
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EducationNot mentioned