Job Description

United States, Portsmouth (New Hampshire)
View a short video about a career at our Portsmouth, NH facility here: Your Career with Lonza in Portsmouth, NH - YouTube



Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there\xe2\x80\x99s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that\xe2\x80\x99s the kind of work we want to be part of. The Strategic Operations Manager is responsible to support production readiness, operations, and batch release in partnership with the Manufacturing Leadership Team and cross-functionally across the site. Acting as a Technical Manager this person is expected to plan and manage scheduled tasks (technology transfers, capital projects, campaign support and readiness, continuous improvement projects, deviations), and assign duties to manufacturing project specialists and associates to meet the production schedule and approved/procedural timelines. They are capable of clearly assigning objectives, setting, measuring and monitoring progress, marshaling resources and handling competing priorities. Key Responsibilities

• Deliver to Ready, Run, Release priorities per Plan. Independently able to make decisions to support production. Must reduce the variability of duration/time between runs related to equipment, process or document issues.
• Proficient in Root Cause Analysis/Cause Mapping to ensure effective proactive identification to prevent issues or problem resolution from eliminating the recurrence of the problems Identification and implementation of preventative actions in response to safety near misses or incidents. Cost Center Review for all areas of responsibility. Drives major investigations and develops Storyboards as needed,e.g.,contamination, etc.
• Process Management. Create and maintain a process-specific reference guide for troubleshooting, response, and escalation. Accountable for SOP clarity, accuracy, and relevance. Responsible for organizing SOPs for most efficient & effective ownership by supervisors and operators. Ensure owners have the expertise required to own the SOPs. Follow upon DMS suite board actions/escalations as related to Equipment, Documents or Process.
• Equipment and Process SME: Identify non-routine technical training as sociates may need, develop material via T&D, Expert trainer, or supervisors/associates. SME for analytical instruments; e.g., FIT, NOVA, Solo VPE, Density Meters, Vicell, etc. Develop associate SMEs for these technologies. Conduct Post Campaign MFG Lessons Learned, which includes eDCF Review MSAT (Face to Face). Addresses Regulatory and Customer Audit Requests and any observation responses for Documents, Equipment, and Process. Participate in inspections as Backroom Triage Manufacturing Representative.
• Actively provide coaching and mentoring to supervisors, associates by involving employees in issue identification and resolution.
• Perform other duties as assigned.

Key Requirements

• A.S. or B.S. degree required, preferred to have focus in Biotechnology, Biology, Chemistry, or related STEM discipline.
• 5+ years Biotechnology/pharmaceuticals industry experience, preferably Upstream and Downstream, is preferred
• Preferred to have 3+ years prior supervisory experience managing direct reports
• Previous relevant experience in a Strategic Operations or Technical Operations team within the pharmaceuticals/biotech/life science industries
• Excellent written (especially technical writing) and verbal communication skills.
• Superior planning, time management and coordination skills and be able to readily adapt to changes in priorities and project schedules.
• Attention to detail
• Experienced with investigations and complex problem solving skills
• Ability to work independently and be self-motivated, and prioritizing tasks independently.
• Strong communication skills and adept at managing priorities with relevant stakeholders in other functional groups involved in manufacturing process.

Every day, Lonza\xe2\x80\x99s products and services have a positive impact on millions of people. For us, this not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievement themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Reference: R53275