Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world\'s largest humanitarian network?

Join us\xe2\x80\x94Where your Career is a Force for Good!

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WHY CHOOSE US?
As one of the nation\xe2\x80\x99s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women\xe2\x80\x99s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

We are seeking a Sr. Volunteer Engagement Specialist to support the Massachusetts Region. Can work from any of our offices: Medford, Springfield, Dedham, Worcester, Lawrence or Hyannis.

WHAT YOU NEED TO KNOW

The Sr. Volunteer Engagement Sr. Specialist is responsible for leading, implementing, and executing programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

WHERE YOUR CAREER IS A FORCE FOR GOOD

• Managing Regional Youth Programs including youth clubs, activity based volunteering in chapters and participating in youth engagement pilot projects and initiatives.
• Oversee a team of volunteer leaders to drive episodic volunteer engagement.
• Supporting the roll out and management of regional volunteer Onboarding & Workforce Inclusion programs.
• Subject matter expertise and regional resource for volunteer engagement best practices.
• Managing volunteer recognition events across the region for all volunteers with the support of Volunteer Services team members.
• Leading the development and management of the Regional Event Based Volunteer plan.
• Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results.
• Provide support to the local leadership and Regional Volunteer Services Officer by:
• \xe2\x80\xa2 Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
• \xe2\x80\xa2 Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
• \xe2\x80\xa2 Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate.
• \xe2\x80\xa2 Providing reporting and metric analysis support.
• \xe2\x80\xa2 Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction.
• Serving as Volunteer Services POC for Sound the Alarm! Save a Life! Campaign for internal volunteer mobilization.
• Serving as the primary resource for supporting Chapter Executive Directors with in-person gatherings and chapter volunteer culture initiatives.
• Supporting Volunteer Services\xe2\x80\x99 regional training plan, which includes in-person and online volunteer supervisor courses.
• Providing administrative support in updating regional event calendars and sending communications to the workforce.

WHAT YOU NEED TO SUCCEED
Bachelor\'s degree or equivalent combination of related education and experience required.

5-7 years related experience required.

Volunteer Management experience preferred.
Management Experience: 1 year supervisory experience preferred.

1 year of managing Volunteers is required.

1 year supporting programming with high school and college age youth is required.

Additional language skills beneficial, but not required.
A current, valid driver\'s license with good driving record is required.

• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• Recruiting experience OR the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is required.
• Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.

Travel: Will be minimal travel. A current valid driver\'s license and good driving record is required.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Interested in Volunteering?

Life\xe2\x80\x99s emergencies don\xe2\x80\x99t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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American Red Cross