Job Description

:

Sr HR Associate, Shared Services

40 hours per week, day shift

Schedule: Monday - Friday, 8 am - 4:30 pm

JOB SUMMARY:

Responsible for investigating and responding to HR Support Tier 2 inquiries and concerns from employees and management as part of the HR Shared Services environment. Also responsible for processing information in the HCM system by auditing, inputting, and maintaining data items. Produces information by preparing reports and processing existing queries.

EDUCATION/EXPERIENCE:

Associate\'s degree plus two years of HR or HRIS experience; or, an equivalent combination of education and experience.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

N/A

ESSENTIAL FUNCTIONS:

1. Responsible for triaging the Service Now ticketing system for HR Support and providing Tier 2 support for HR inquires by phone and/or email to ensure courteous resolution by adhering to service level and quality standards.

2. Maintains knowledge of organization policies and procedures. Escalates inquiries to Tier 3 as needed to ensure prompt resolution.

3. Responsible of the input of new employee and non-employee information. Processes changes for existing employees/non-employees through participation in system workflow.

4. Updates, maintains and audits HR data across multiple ERP system modules and other ancillary systems as assigned.

5. Responsible for supporting HR Compliance with pulling files.

6. Understands and complies with Medical Center and regulatory policies and procedures related to employment records with regard to confidentiality, amendments to employee files, release of information, employee rights to employment records, records as legal evidence, timeframes for purging documents, and regulatory changes affecting the employee\'s employment record.

7. Supports HRIS system changes, upgrades, patches, testing and other technical projects as assigned.

8. Processes inquiries and data system issues in a timely manner by thoroughly researching issues, interpreting guidelines, procedures, policies and practices, determining the action needed and providing/executing appropriate solutions.

SKILLS/QUALIFICATIONS:

• Excellent oral, written, and interpersonal communication skills
• Ability to maintain a high level of confidentiality
• Excellent customer service skills
• Demonstrates technical skills in the use of Human Resources ERP systems
• Proficient in Microsoft office applications (Word, Excel, & Outlook)
• Ability to communicate in both technical and non-technical formats
• Good critical thinking and problem solving skill
• Flexible - ability to manage multiple projects and reprioritize tasks as necessary
• Organization and time management skills
• Ability to work in fast- paced, dynamic team environment

About Us:

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist\'s two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children\'s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About the Team:

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing - for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence - always

Wake Forest Baptist Health