Job Description

We\xe2\x80\x99re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It\xe2\x80\x99s a big challenge, but big challenges are what we do best. We\xe2\x80\x99re already transforming major healthcare organizations \xe2\x80\x94 helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you\xe2\x80\x99re excited about making healthcare more human, you\xe2\x80\x99ve come to the right place. This Sr. Director, Consulting Services is responsible for managing the full scope of professional services business operations and resources for Technology Consulting practice. This position manages all aspects of the practice including on-time and on-budget implementations, financial management, operations management, process improvement, client satisfaction, client escalation management, sales/bookings enablement, vendor relations, and associate/team development. This position has profit and loss responsibility for the practice. Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer satisfaction. Accountable for operational and financial metrics and overall business results of practice. Responsible for maintaining strategic direction, ensuring profitable growth of the practice, quality of consulting delivery, and maintaining customer satisfaction. Develops strategy and plans to successfully implement operational policies and achieve business objectives. Accountable for managing and growing a significant revenue stream and customer base. Typically manages multiple senior managers, front-line managers and/or senior level individual contributors. Resolves staffing issue in complex engagements. May serve as advisor or project sponsor role for moderately complex engagements. Directs and ensures the implementation of operational policies. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Bachelor\xe2\x80\x99s degree in computer sciences or business or equivalent. Balance of advanced technical skills, functional knowledge, client consultative skills and operational management experience. Has 4+ years of consulting services senior management experience with P & L responsibility and at least 6-10 years consulting or industry experience. Direct line Management experience including project, people, customer, financial management preferred. Product, technology or industry expertise relevant to the practice focus. Ability to develop and maintain relationships at the executive level. Ability to travel as necessary.