The Process Specialist is responsible for supporting the department\xe2\x80\x99s business processes. Assigned tasks will require a mixture of data entry, technical, and analytical skills. The Process Specialist will work in a cross\xe2\x80\x90functional team environment and have the ability to collaborate effectively to implement and maintain business solutions. PRINCIPAL DUTIES AND RESPONSIBILITIES:
Complete daily departmental tasks; audit daily work for integrity and resolve any discrepancies to management
Support, develop, and maintain effective communication and excellent relationship with internal customers (including but not limited to business units, operations, and property CFOs) including ensuring their requirements are identified and consistently met.
Participate in the development, design, measurement of assigned projects and ensure analytical and control activities are operating effectively within the department
Participate in continuous measurement, development and improvement of customer service quality and efficiency with and on behalf of senior management across the Finance Shared Services Center
Participate in LEAN educated training and offer ideas and suggestions for continuous improvement
Support Company strategies and business plans to meet the individual and departmental performance requirements
Adhere to department policies, and procedures to ensure successful internal/external audits.
Ability to identify continuous improvement opportunities and innovative ideas and communicate them effectively.
Demonstrate proficiency in systems associated with job functions.
MINIMUM REQUIREMENTS:
High school diploma or equivalent
One (1) year of related experience
Work varied shifts, to include weekends and holidays
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Gaming registration/ work permit/ licensed in all applicable jurisdictions as required
KNOWLEDGE, SKILLS, AND ABILITIES:
Able to work in a constantly changing environment enhanced by process improvements, automation, and digital innovation
Able to understand and perform to established service level agreements, performance metrics and KPIs
Able to produce high quality work products with consistency, accuracy and completeness
Must have initiative and strive for continuous improvement
Ability to participate in implementing innovative ideas, projects and business solutions
Able to effectively communicate in English, in both written and verbal forms
Ability to multi\xe2\x80\x90task and work well in a fast paced, team\xe2\x80\x90oriented environment
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well\xe2\x80\x90groomed appearance adhering to company standards
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