Job Description

Let\'s Grow Together

Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it\'s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We\'re committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we\'ll be "at your side" every step of the way.

The Specialist, Direct to Consumer/Ecommerce supports the day-to-day operations of our growing ecommerce website. To that end, the specialist is responsible for supporting the Direct to Consumer business by working closely with the Direct-to-Consumer team, the organizations Business Units, and shared services departments. This role focuses on a variety of operation areas, including but not limited to website presentation, pricing and promotional execution and monitoring, sales and inventory, product launches and maintaining the direct-to-consumer calendar.

Duties and Responsibilities

Pricing / Promotional Execution / New Product Management

Setup, test, and implement weekly website change-outs of promos and pricing updates

Coordinate with marketing, including email and social team, on any upcoming promotions or weekly deals ensuring we are communicating efficiently and accurately with our customers

Share recaps of promotional, pricing offers, and share calendar schedule with internal stakeholders

Ensure Direct to Consumer pricing is in-line with business price lists

Ensure backend launch readiness for Direct to Consumer products (inventory and pricing)

Manage PriceSpider / Where to Buy updates

Work closely with Merch Manager to effectively advertise product launches across website

Maintain and manage Direct to Consumer calendar, including but not limited to sales history, promotions, new launches, website updates and email scheduling

Create and manage all project tickets and briefs related to Direct to

Consumer calendar (email, social requests, etc.)

Website Optimization

Conduct daily review of website and collaborate with Direct to

Consumer and other internal stakeholders to suggest changes or updates to website and customer experience

Coordinate with IT service managers for customer experience ticket monitoring and resolution

Support the testing and Quality Assurance of tickets and projects

Competitive Reviews including but not limited to competitive email and homepage captures, product offering orders, customer touchpoints, etc.

Analytics

Ensure success of Direct to Consumer business through monitoring of strategic KPI\'s (conversion, checkout drop off, order processing issues, etc.)

Support in managing ecommerce data across SAP, Sitecore and

Google Analytics (inventory, shipping, etc.)

Support Direct to Consumer team with ad-hoc reporting and analytics requests

Additional Responsibilities

Maintain Direct to Consumer SharePoint files, updating as necessary

Attend meetings with internal and external stakeholders as a representative of Direct to Consumer business

Participate in larger Customer Experience Center projects

Perform additional ad-hoc duties as required

Qualifications

Education

Bachelor\'s Degree (or equivalent experience) in Business, Marketing, Business Administration, or related field preferred

Experience

Minimum 3 years Ecommerce/Web/Direct to Consumer Required

Software/Technical Skills

Microsoft Office (Excel, Word, PowerPoint, Outlook) and Internet Navigation

Internet Navigation and Knowledge

Adobe Acrobat

Knowledge of Analytic Databases such as Omniture, Tableau, Google Analytics

Other Skills/Knowledge/Abilities

Communication Skills (Written & Verbal)

Organizational Skills

Attention to Detail

Ability to Multitask

Visionary and Creative, Project Management Skills

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit .

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.

Brother