Job Description

Innovative Systems, L.L.C. is looking for a qualified individual to join our eLation Financials Support team as a Software Support Specialist.
This is an accounting software support position with an emphasis on project management. The key duties of this position include providing great customer service, training clients, verifying data and configuring software for telecommunications and utility clients across the country.
Job Requirements: Candidates must have strong oral and written communication skills, knowledge and understanding of basic accounting fundamentals, problem-solving skills, the ability to handle multiple items simultaneously, public speaking experience, attention to detail and proven project management skills. Must be dependable, self-motivated, open to change, and able to work and learn independently as well as in a team environment. Preferred background includes a telecommunications, business, or accounting degree and/or software support experience.
Responsibilities:

• Provide customer service to clients that use the software. Taking ownership of client issues and tracking through completion.
• Lead software conversions independently. Work with new clients to understand their processes and data, configure software to meet client needs, while promoting best practices, and audit data.
• Train clients on functionality within the software.
• Prepare and present training content to internal staff and external clients.
• Identify and report software bugs.
• Test new software features and fixes.
• Document new and changing software functionality, and best practice procedures for using the software.
• Create Knowledge Base articles to address How To and Frequently Asked Questions about the software.
• Record training videos for new and existing users to learn how to use the software.

This position reports to the eLation Finanicals Support Manager. It is full time, based on a 40-hour week with availability between 8 AM to 5 PM Central. It is open for both remote and in-person work. Travel is required.
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