Job Description

The Sr. Manager on the Digital & Media Customer Success team is responsible for helping to manage the customer\xe2\x80\x99s digital incentives business.

The Sr. Manager assists the Sr. Director, Digital & Media Customer Success and Customer Insights Director, partnering with a team of operations, sales, product, marketing, and finance personnel, in support of the customer to ensure they are satisfied with the services they receive, support Inmar\xe2\x80\x99s and the customer\xe2\x80\x99s targets, and identify and execute against improvement opportunities.

Strategic (33%)

Responsible for supporting the team principle of ensuring we are integrated planning partners with aligned objectives that are reviewed in a disciplined way

Accountable in commercial planning, leveraging retailer\xe2\x80\x99s assets, and making recommendations or changes so that Inmar\xe2\x80\x99s financial targets are met

Responsible to attend and participate in weekly meetings with the customer

Responsible for assisting the Sr. Director and Customer Insights Director in preparing materials for weekly, monthly, and ad-hoc business reviews

Responsible for collaborating with sales, product, and marketing teams to share customer insights that inform upsell/cross sell opportunities

Operational (33%)

Responsible for reviewing and communicating best user experience practices to ensure customer is realizing maximum digital incentives benefit

Responsible for coordinating with the customer and the operations teams the timely and accurate execution of digital incentives

Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure greater usage

Analytical (33%)

Responsible for publishing weekly SLA reporting

Responsible for existing reporting, forecasting, and ad-hoc deliverables

Responsible for analyzing post program results and preparing insights for presentation

Customer Success Summary:

We make retailers smarter to improve their shoppers\xe2\x80\x99 lives

We become our retailers\xe2\x80\x99 trusted partner by leveraging our data, technology, and expertise to build stronger relationships with their shoppers

We collaborate to build and execute plans that create value for retailers, advertisers, and their shoppers

We win together!

Required Qualifications:

Bachelor\xe2\x80\x99s Degree OR an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position

5-7 years of work experience on a marketing or advertising technology firm or retailer, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

Knowledge of digital incentives, coupon operations, supermarkets, consumer packaged goods, media, analytics, and business operations strongly preferred

Highly motivated, self-starter with an entrepreneurial spirit

Experience working to promote value through customer experience

Exceptional ability to communicate and foster positive business relationships

Experience preferred in dashboard reporting and coupon operations software

Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc

Individual Competencies:

Integrity: Gains the trust of others by taking responsibility for your own actions and telling the truth.

Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.

Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.

Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety:

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information to achieve results.

Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

The national average hiring range for this job is $82909 -$110500 and the salary can fluctuate based on geographic location and qualifications. Pay is based on several factors which may include, but are not limited to: education, work experience, certifications, labor markets, etc. This role includes an opportunity for company-wide annual discretionary bonus, through our Core Company Performance Bonus.The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate\xe2\x80\x99s offer letter.
In addition to salary, Inmar Associates are eligible for competitive benefits for
themselves and their families which include: Medical, Dental, Vision, & Voluntary Basic and Supplemental Life Insurance 401(k) with company match, Health Spending Accounts, a generous flexible time off plan plus 11 company paid holidays, Tuition & Adoption Reimbursement, Maternity Adoption & Parental Leave.

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Inmar