Job Description

Customer Success Manager

Treez is not for everyone. Are you right for Treez?

At Treez our company values are:

• Stay Curious
• Present Solutions
• Embrace Simplicity
• Encourage Candor
• Drive to Outcomes

With SPEED, Treez team members are making an impact at our growing startup. We are looking for hustlers, doers, people who see the goal and drive to it. We are motivated by our mission and do what it takes to get the job done. We need you to be as passionate as we are about making Treez the leader in powering the global cannabis economy.

WHAT YOU WILL DO
As a Customer Success Manager at Treez, you will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things Treez. From training your customers on the Treez platform, to creating actionable goals for ways that they can optimize their retail operations, you are responsible for creating customers who are delighted in their use and adoption of our products.

HOW YOU WILL DO IT

• Manage all post-implementation activity for Treez retail dispensary customers through strong relationship-building, product knowledge, planning, and execution.
• Own the engagement, retention, and growth of your customers.
• Track accounts to identify churn risk and work proactively to improve customer health and retention.
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews with key decision-makers and influencers to align on their objectives and outcomes.
• Develop joint success plans with customers to ensure there is a plan in place to drive adoption and high-value use cases within their organization.
• Maintain a deep understanding of our products to speak with customers about the most relevant features/functionality for their specific business needs.
• Work closely with Product and Engineering on identifying, tracking, and prioritizing product improvement requests and bugs.
• Serve as a customer advocate and provide internal feedback on how Treez can better serve our customers.
• Maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy.

WHAT YOU WILL NEED

• 2 to 5 years of experience in a Customer Success, Account Management, or similar role at a SaaS company required
• Cannabis technology experience a plus
• Experience in a fast-paced startup environment is strongly preferred
• Advanced Salesforce skills
• Slack, G-Suite, Gong & Jira experience preferred
• Strong communication skills and technical aptitude
• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
• Must enjoy working closely with customers to ensure complete satisfaction
• Must be a self-starter who takes the initiative to get things done
• Exemplify Treez core values with kindness, a strong work ethic and a passion to deliver for our clients.

BENEFITS THAT TREEPLE ENJOY

• A remote first work environment
• Medical, dental, vision and 401(K) - no match yet, we\'re a startup
• Equity

The anticipated compensation for this role is a base salary of $80,000 and a variable incentive bonus of up to $20,0000 yearly depending upon a number of factors such as a candidate\'s qualifications, skills, competencies, work experience, geographic location, business needs and market demands. The base pay range is subject to change and may be modified in the future.

COME AS YOU ARE
Treez continually strives to create a diverse and inclusive environment. Treez provides equal employment opportunities to all job applicants and employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ABOUT TREEZ
Treez is the leading enterprise cloud commerce platform that streamlines retail and supply chain operations within the cannabis market. Through its innovative technology for retailers and brands, the company provides a robust breadth and depth of software solutions required to operate a successful modern dispensary.

Solutions include point of sale, dispensary inventory management, omnichannel sales capabilities and multiple cashless payment options all on a mission-critical platform that ensures regulatory compliance across every supply chain transaction. The innovative platform also connects essential brands with their retailers through a centralized brand catalog with real-time market insights. The extensible open API platform provides smooth integration into a variety of best-of-breed solutions, including CRM, marketplace, cashless payments and data analytics across the partner ecosystem, giving retailers everything they need to grow their business.