Job Description

About this role:

Wells Fargo is seeking a Senior Communications Consultant for the Customer Remediation Center of Excellence. Learn more about the career areas and business divisions at wellsfargojobs.com.

The Customer Remediation Center of Excellence organization is an enterprise function. This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting and stakeholder communications. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.
As part of the Remediation Execution Communications team, the Senior Communications Consultant will coordinate, develop and execute customer correspondence and communications initiatives to support our remediation efforts, while delivering an outstanding customer experience for both our vendor and consumer clients. This individual will support and engage with Wells Fargo business unit peers, enterprise departments, and communications groups to ensure a consistent voice and messaging across initiatives. This individual will have a proven track record of editing and publishing well-crafted, easy-to-read communications that are technical in nature, particularly in time-sensitive environments with multiple contributors.

In this role, you will:

• Lead or execute communication based initiatives and activities
  
  Implement communications strategies to promote and protect Wells Fargo\'s reputation
• Track and measure results to ensure they are in line with intended outcomes and business objectives
• Partner with other Communications teams to ensure alignment of communications strategies and messaging
• Provide consultation, drafting, and distribution support of change and awareness communications related to ECR initiatives including changes to process, procedure, and general awareness-related announcements
• Partner with leaders and employees across multiple functions to transform broad, complex ideas into clear communications for affected employees
• Utilize critical and strategic thinking to understand low to high impacting changes in order to effectively assess employee and organizational impacts
• Collaborate with ECR Communications team and support partners to identify and execute communication process best practices and efficiencies

Required Qualifications:

• 4+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3-4 years Technical Writing experience
• 2 + years Project Management experience- Corporate Communications preferred
• 2 years\' experience writing and editing external communications (including letter templates, FAQs/scripts and internal messaging)
• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, Microsoft Teams, and SharePoint) skills
• A BS/BA degree or higher in English, Journalism, Professional Writing, Creative Writing, Education, or Communications preferred
• Bilingual speaking, reading, and writing in Spanish/English preferred
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to collaborate and consult with peers and colleagues to resolve issues and achieve goals
• Ability to execute in a fast-paced, high demand, environment while balancing multiple priorities
• Excellent oral and written communications skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• Ability to travel up to 10% of the time

Pay Range: 73,100.00 - 129,900.00

Required location(s) listed. Relocation assistance is not available for this position.

Locations:

Charlotte, NC

Rock Hill, SC

West Des Moines, IA

Shoreview, MN

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.