Job Description

Assist guests with directions and answers all questions in a friendly and courteous manner. Investigates all accidents and completes reports. Ensures that minors are not in gaming areas and patrons and employees are not in unauthorized areas. Protects the assets of guests, employees and the company.

Qualifications

Licenses Driver\'s License Gaming Registration Tam Card Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company\'s production and quality standards. Basic reading, writing, and arithmetic skills required. Ability to speak, read, writes, and understands English.
Ability to move quickly in response to emergency situations.

Visibility requires maintaining a professional appearance and providing a positive company image to the public.

Excellent interpersonal and communication skills required. Must be the ability to deal with volatile situations by verbally defusing them or by physically restraining a violent person.

Must be able to qualify in accordance with company firearm\'s requirements.

Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.

Work requires willingness to work a flexible schedule that may include weekends and evenings.

Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to bend, lift up to 45 pounds, and to carry the weight up to 25 feet. Must be able to walk and stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels

Physical Requirements

Specialized Work Experience Assists guests by giving directions and answering questions in a friendly and courteous manner.
Adheres to safety and loss prevention policies and procedures
Interfaces with applicable departments to ensure customers receive superior guest service.
Identifies and resolves employee and guest concerns.
Interfaces with all applicable law enforcement agencies.
Checks identification of guests to ensure that only those 21 years of age and older are allowed in gaming areas.
Escorts guests and employees when transporting money.
Directs traffic when necessary.
Other duties as assigned.
General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company\xe2\x80\x99s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company\xe2\x80\x99s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.