Job Description

COMPANY PROFILE:

Sales Operations Specialist

Overview

SUMMARY

The

Sales Operations Specialist

reports to the Director of Sales Operations. This role will oversee the sales funnel by managing CRM data, providing key data analytics, trend analysis, and metric reporting that supports the overall strategic direction of the Company. The

Sales Operations Specialist

will provide key information, tools, training, and support to help our sales organization reach its growth and goals.

KEY RESPONSIBILITIES:

Serve as the CRM platform administrator for the Sales Operations Team and other departments within the company Lead the operational setup of all sales campaigns: + Manage target lists and sales activities
+ Develop and maintain campaign performance reports and dashboards to track key metrics
+ Gather feedback from sales team post-campaign to inform process improvements
Manage inbound sales leads by assigning to the sales team in the CRM, support sales with the process of converting leads to opportunities Serve as the primary point of contact to manage the Deal Desk for the Sales Operations Team and other departments within the company Own the Deal Desk structure, process, tracking and reporting Manage our financial sales tool for overall deal evaluation Assist in the coordination of cross-functional support of the customer RFP process with key stakeholders, including management of sample, pricing, product data, and documentation submission Manage and maintain existing sales reports, design new reports and presentations for sales leadership as needed Contribute to the data validation inputs for Key Performance Indicators ("KPI") for the Sales team Investigates internal opportunities for improvement, determines root cause, and challenges the standard procedure to ensure sustainable processes are achieved and communicated timely back to the various stakeholders Provide and maintain detailed customer status/project updates for specific account assignments. Provide training and support to sales representatives on CRM usage, and reporting Conduct regular analysis of pricing, cost, and profitability through the pricing file for customers Track, report, and coordinate customer pricing scope changes
All other duties as assigned

MINIMUM QUALIFICATIONS:

Minimum of a High School Diploma (or an equivalent such as a GED) Bachelor's degree in Business Administration or other related field preferred. 5-8 years of relevant experience in Sales and/or Sales Operations Prior food and/or beverage sales experience preferred Experience with SAP and CRM software is preferred Advanced Microsoft Excel and PowerPoint knowledge Strong problem-solving skills, including gathering requirements and report design and development, interpreting data, questioning the results, generating insights, and constructing solutions Strong attention to detail and data validation Demonstrated ability to multi-task, evaluate and balance individual workload through effective time management, prioritization, and organizational skills. Ability to work independently as well as in a matrixed, complex environment Excellent verbal and written communication skills. Ability to successfully complete the pre-employment process.

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.



We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!



At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.



We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.



Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us - our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

BENEFITS:

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.



Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.