Job Description

About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you\xe2\x80\x99ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust \xe2\x80\x93 always! It\xe2\x80\x99s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role: Sales Engineer - US

Location: Remote in USA (must be based in USA)

As a member of our Presales team, you will work closely with our sales team on discovery calls, technical deep dives and product demonstrations. A sales engineering role is all about creating a great experience for our customers!

Your responsibilities will include:

• Providing technical support during the sales process; answering technical questions, demonstrating Cognigy to prospects, and providing product information.
• Conducting platform and use case demonstrations
• Recommending solutions that meet customer-specific needs and business requirements.
• Ability to be a Lego Master-Builder for Conversational AI. Treat CAI as a set of \xe2\x80\x9cLego blocks\xe2\x80\x9d that can be used to build an end-customer solution based on the \xe2\x80\x9cArt-of-the-Possible\xe2\x80\x9d
• Highlight the benefits, capabilities and value proposition of Cognigy.
• Analyse customer requirements, understand their pain points, and provide recommendations.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company\'s software and other conversational AI products on the market.

Requirements

About you

You are a passionate, people person with a love for technology! You enjoy learning new things and get energy from sharing your knowledge with prospective customers.

You will have:

• Experience as a presales consultant, sales engineer or comparable role that involves technical advice and providing fun and engaging demos.
• Experience in the enterprise software space working with contact center or automation technologies, either at software companies or building custom solutions.
• Ability to be a Lego Master-Builder for Conversational AI. Treat CAI as a set of \xe2\x80\x9cLego-blocks\xe2\x80\x9d that can be used to build an end-customer solution based on the \xe2\x80\x9cArt-of-the-Possible\xe2\x80\x9d
• A strong affinity for technology tinkering. Do you enjoy exploring the Art-of-the-Possible?
• Must have JavaScript programming/scripting experience, as it is essential for the role of presales and enablement services. Experience in Java, Python, or similar is a plus.
• Low code platform experience and conversational AI is a plus.
• You are a confident and engaging presenter.
• Creative & design skills (maybe you have experience with video editing, Photoshop or similar).
• Confidence in speaking and dealing with technology and an ability to pick up new technologies quickly.
• Must have the right to work and be based in USA.

Sound like you? Come and join us!

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Company pension plan
• Unlimited PTO
• Discretionary virtual stock options plan, so you can benefit from the company\xe2\x80\x99s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning

Cognigy